Microphone sound is low during calls from computer

[dixtuel]

Hello. I am using the Intel Unison application. My phone is iPhone 8 Plus and my bluetooth adapter on the computer is TP-Link UB500 5.0 and normally my microphone etc. Even though there is no problem, when I try to talk to someone from the computer with Unison, it says that the voice is very low. Also sorry for my bad english

[JeanetteC_Intel]

Hello dixtuel,

Thank you for posting in Intel Communities.

To help us better understand and resolve the issue, could you please provide the following details:

1. Did the issue occur during the initial setup?
2. Is the "low volume while using the microphone" problem also present when using other applications like Viber, Skype, or WhatsApp?
3. Have you attempted to adjust the microphone volume in the Intel Unison App on both your PC and iPhone?
4. Have you tried using a wired headphone, to isolate the issue?
5. What troubleshooting steps have you already tried to address this issue? For example, updating audio drivers or uninstalling and reinstalling the Unison app.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dixtuel,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dixtuel,

I have not heard from you for the past few days. I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician