Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
101 Discussions

PC and IPhone not pairing / connecting

Susmit
Beginner
623 Views

I am trying to pair / connect my iPhone 13 with My Windows PC but I am not able to pair. It shows the following message " Check your phone's connection and try again".

I am using same connection for both the devices and also the minimum system requirements are also fulfilled.

Whereas my android phone is getting connected easily on the same network.

Kindly Suggest solution for my problem

Labels (1)
6 Replies
Mike_Intel
Moderator
547 Views

Hello Susmit,


Thank you for posting in Intel community Forum.


For us to further check this, please help provide the following details:


  1. Is it working fine before?
  2. What are the recent changes before you start having this issue?
  3. What are the troubleshooting steps that you tried so far?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Family-tech-support
503 Views

Same issues, made a separate thread. I was thinking this was isolated to my case but now its looking like potentially a broader issue.

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Mike_Intel
Moderator
487 Views

Hello Susmit,


Thank you for the update. For us to further check this issue, can you try to follow these following links:


https://www.intel.com/content/www/us/en/support/articles/000092581/software/software-applications.html

https://www.intel.com/content/www/us/en/support/articles/000097046/software.html


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Family-tech-support
383 Views

The issue is now solved by updating the iOS app as others suggested. thank you for following up!

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Mike_Intel
Moderator
399 Views

Hello Susmit,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
361 Views

Hello Susmit,

 

Thank you for the update and I am glad that the issue is now fixed.


I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 


Thank you and have a great day. 

 

Best regards,

Michael L.

Intel Customer Support Technician


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