AXXCWIOS I/O shield

[RSump1]

Hello everyone,

 I just opened a new S2600STBR board and it's missing the I/O shield, it has everything else, just no shield. Can someone point me in the direction of getting a shield?

Thank you

Ray Sumperl

[Paul_R_Intel]

Hello RSump1,

I hope you are doing great, thank you for joining the Community,

I understand that you got a brand new and the I/O shield was not included, based on the specifications it should have come with one. How long ago did you purchase the unit?

Based on our warranty policies, we recommend you go back to the place of purchase so they can replace the unit if it has been less than 30 days ago.

Please let us know if further support is needed from us.

Regards 

Paul R.  

Intel Customer Support Technician  

For firmware updates and troubleshooting tips, visit:  

https://intel.com/support/serverbios  

[RSump1]

I did go back to the reseller and what told I am out of luck. I do not want to deploy the board without the i/o shield, so the only option in front of me is to eat the cost of the board and purchase another one.

[Victor_G_Intel]

Hello RSump1,

Thank you so much for your patience.

In order to see if we have a way to help you with the part please provide the following information:

• Company:
• Contact Name:
• Address:
• City:
• State:
• Country:
• Postal Code:
• Phone Number:
• Email address:
• IPLA:
• Requested Deliver-by date:

Best regards,

Victor G.

Intel Technical Support Technician  

[RSump1]

Victor, here is the requested information:

Company: Idaho Tech Solutions
Contact Name: Raymond Sumperl
Address: 75 Goslin Loop, Bldg. 1
City: Cascade
State: Idaho
Country: USA
Postal Code: 83611
Phone Number: 208.382.6551
Email address: compcar59@outlook.com or backup of rsumperl@IdahoTechSolutions.com
IPLA: N/A
Requested Deliver-by date: 09/23/2022

I'll hold off a bit longer before purchasing a new board to see if Intel can help out.

Thank you

Ray Sumperl

[Victor_G_Intel]

Hello RSump1,

Thank you for posting on the Intel® communities.

Please let me review this information internally, and kindly wait for an update.

Once we have more information to share, we will post it on this thread.

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello RSump1,

Thank you for patiently waiting.

I’m here to inform you that the I/O Shield has been shipped by Intel and should be arriving by next week to your location. As soon as we have the tracking number, we'll get back to you.

Regards,

Victor G.

Intel Technical Support Technician  

[RSump1]

Thank you for your help Victor, much appreciated. Intel products are always my first choice when building servers!

[RSump1 · Accepted solution]

Thank you Victor, thank you Intel!

Raymond Sumperl

Idaho Tech Solutions

[Victor_G_Intel]

Hello RSump1,

Thank you for your response

We are glad to know that part has arrived well. Since the thread is now solved, we will proceed to close it.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Victor G. 

Intel Technical Support Technician