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Community Manager
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Can't update AMT firmware

Hello,

I've Lenovo T400 laptop and trying to enable AMT on it. I tried to install the AMT firmware but it will fail with this error

C:\DRIVERS\WIN\ME>MEUPD.CMD

*************************************************************

Please make sure that the AC power is supplied to the system.

The firmware update takes about 12 minutes in Windows Vista

and Windows 7, 4 minutes in Windows XP.

*************************************************************

Press any key to continue . . .

Firmware Update Utility Version 4.2.50.1053

Copyright (C) 2007-2011 , Intel Corporation. All Rights Reserved

Trying to connect to MEI driver.

Communication Mode: TPM

Error (8729): TPM in owned state, owner password is required

*************************************

Please check the error message above.

*************************************

I tried tpm.msc and changed the owners password but same error. Any idea?

Thanks

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5 Replies
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Community Manager
15 Views

Try disabling the TPM then update the firmware after it completes enable the TPM.

Greg

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Community Manager
15 Views

I did try it and resulted in the same error. The meinfowin shows the needed hardware is present.

 

C:\DRIVERS\WIN\ME>MEInfoWin.exe

Copyright(C) 2004-2011 Intel(R) Corporation. All Rights Reserved.

AMT SKU Found.

Intel(R) MEInfo Win Version: 4.2.50.1053

BIOS Version: 7UET93WW (3.23 )

Intel(R) AMT code versions:

Flash: 4.0.3

Netstack: 4.0.3

Apps: 4.0.3

Intel(R) AMT: 4.0.3

SKU: ASF IAMT ITPM

VendorID: 8086

Build Number: 1124

Intel(R) AMT Mode:

Link status: Link down

Cryptography fuse: Enabled

Flash protection: Enabled

Last ME reset reason: Power up

Configuration state: Not started

BIOS boot State: Post Boot

Host Mac Address: 00-xx-yy-zz-aa-bb--cc

Wireless MAC address:Error: Firmware status is not success

Please check if the Wireless card is installed

FWU Override Counter: Always

FWU Override Qualifier: Always

Wireless Driver Version: Not Available

Wireless Hardware Version: Not Available

UNS Version: Not available

LMS Version: Not Available

MEI Driver version: 4.2.0.1008

MEBx Version: 0.0.0.0

FT Version: 4.0

FT Build Number: 1124

Manageability Mode: AMT

Local FWUpdate: Enabled

Secure FWUpdate: Enabled

TPM Vendor ID: INTC

TPM SPEC Version: 1.2.4.0

TPM FW Version: 4.0

TPM Firmware Build Number: 1124

TPM State: Operational

TPM Operational Mode: Disabled Owned Active

iTPM - FIPS 140-2 : False

iTPM - Failed Attempts Threshold:100

iTPM - Initial lockout period: 16

iTPM - Lockout multiplier: 2

iTPM - Fade-out period: 3600

iTPM - Physical presence life time lock flag : True

iTPM - Physical presence command enabled flag : True

iTPM - Physical presence HW enabled flag : False

TPM fuses (MCH/ICH/soft strap MCH/ soft strap ICH): Enabled

FW behavior on Flash Descriptor Override Pin-Strap: Halt

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Community Manager
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You disabled it in the BIOS and got the same error (Error (8729): TPM in owned state, owner password is required)?

If you did you can try this link http://technet.microsoft.com/en-us/library/cc749022(v=ws.10).aspx http://technet.microsoft.com/en-us/library/cc749022(v=ws.10).aspx

Greg

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Community Manager
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Actually, I turned it off using tpm.msc and got the same error. So this time I tried by disabling the TPM in the BIOS and now I get this error:

Trying to connect to MEI driver.

Communication Mode: TPM

Error (8733): Firmware update tool failed to locate TPM device driver

*************************************

Please check the error message above.

*************************************

C:\DRIVERS\WIN\ME>

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Community Manager
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It sounds like you need to talk to Lenovo with this issue as we do not support the TPM.

Thanks

Greg

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