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Dell Latitude 7330 AMT Questions

HyunDuk
Beginner
1,288 Views

- AMT Server: Intel® Management Presence Server (MPS)

- Test PC: Dell Latitude 7330

- Wi-Fi: Intel(R) Wi-Fi 6E AX211 160MHz

- Client OS: Windows 10 64bit

- USB Provisioning

 

USB provisioning is finished and you have to click "Get Technical Help" in the Intel AMT tap in the Intel management and security status, then Connection Status: Connected and Wi-Fi becomes unconnected.

Each time the computer is rebooted, the above process must be repeated so that Intel vPro works and Wi-Fi is disconnected each time.

I'm looking for a way to stay connected without clicking "Get Technical Help".

 

If connection Status: Connected is displayed by clicking "Get Technical Help", AMT operates normally.

 

If you look at the AMT information with rpc.exe, you will see the following.

 

C:\rpc>rpc.exe amtinfo
Version : 16.1.25
Build Number : 1932
SKU : 16392
UUID : 4c4c4544-0058-4e10-8058-b6c04f504e33
Control Mode : activated in admin control mode
DNS Suffix : zeroback-amt.zeronsoftn.com
DNS Suffix (OS) :
Hostname (OS) : DESKTOP-H0M1KK6
RAS Network : unknown
RAS Remote Status : not connected
RAS Trigger : user initiated
RAS MPS Hostname :
---Wireless Adapter---
DHCP Enabled : true
DHCP Mode : active
Link Status : down
IP Address : 0.0.0.0
MAC Address : 08:8e:90:1f:ac:61

 

 

 

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5 Replies
MIGUEL_C_Intel
Employee
1,265 Views

Hello, HyunDuk,


Thank you for contacting Intel Support.  


Your Intel® AMT case has been received and will be addressed promptly.


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MIGUEL_C_Intel
Employee
1,209 Views

Hello, HyunDuk,


We reviewed the case and want to confirm how you are provisioning the machines.  Please let us know the software used for provisioning.  Did you use Intel® Endpoint Management Engine, MeshCommander (third-party), or another?


In addition, please give us the answer to the questions below:

How many endpoints will be provisioned?


The endpoints will be in the same LAN of the Server or remotely.

Give us a brief explanation of the final purpose of the configuration.


I look forward to hearing from you; if there is no response to this email, we will send you a follow-up on 3/10/2023.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,184 Views

Hello, HyunDuk,


We hope this email finds you find.


Do you mind answering our previous questions?

Please let us know the software used for provisioning. Did you use Intel® Endpoint Management Assistant, MeshCommander (third-party), or another?


In addition, please give us the answer to the questions below:

How many endpoints will be provisioned?

The endpoints will be in the same LAN of the Server or remotely.

Give us a brief explanation of the final purpose of the configuration.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,143 Views

Hello, HyunDuk,


If further assistance is necessary, please answer our previous questions.


I am adding them.

-Please let us know the software used for provisioning. 

-Did you use Intel® Endpoint Management Assistant, MeshCommander (third-party), or another?

-How many endpoints will be provisioned?

-The endpoints will be in the same LAN of the Server or remotely.

-Give us a brief explanation of the final purpose of the configuration.


Regards,

Miguel C.

Intel Customer Support Technician


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HyunDuk
Beginner
1,139 Views

Problem solved.

It was solved by updating the firmware and installing the 2302 version of ME.

 

HyunDuk_0-1678841421898.png

 

 

It was an ME driver issue.

 

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