Dell Latitude 7330 AMT Questions

[HyunDuk]

- AMT Server: Intel® Management Presence Server (MPS)

- Test PC: Dell Latitude 7330

- Wi-Fi: Intel(R) Wi-Fi 6E AX211 160MHz

- Client OS: Windows 10 64bit

- USB Provisioning

USB provisioning is finished and you have to click "Get Technical Help" in the Intel AMT tap in the Intel management and security status, then Connection Status: Connected and Wi-Fi becomes unconnected.

Each time the computer is rebooted, the above process must be repeated so that Intel vPro works and Wi-Fi is disconnected each time.

I'm looking for a way to stay connected without clicking "Get Technical Help".

If connection Status: Connected is displayed by clicking "Get Technical Help", AMT operates normally.

If you look at the AMT information with rpc.exe, you will see the following.

C:\rpc>rpc.exe amtinfo
Version : 16.1.25
Build Number : 1932
SKU : 16392
UUID : 4c4c4544-0058-4e10-8058-b6c04f504e33
Control Mode : activated in admin control mode
DNS Suffix : zeroback-amt.zeronsoftn.com
DNS Suffix (OS) :
Hostname (OS) : DESKTOP-H0M1KK6
RAS Network : unknown
RAS Remote Status : not connected
RAS Trigger : user initiated
RAS MPS Hostname :
---Wireless Adapter---
DHCP Enabled : true
DHCP Mode : active
Link Status : down
IP Address : 0.0.0.0
MAC Address : 08:8e:90:1f:ac:61

[MIGUEL_C_Intel]

Hello, HyunDuk,

Thank you for contacting Intel Support.  

Your Intel® AMT case has been received and will be addressed promptly.

[MIGUEL_C_Intel]

Hello, HyunDuk,

We reviewed the case and want to confirm how you are provisioning the machines.  Please let us know the software used for provisioning.  Did you use Intel® Endpoint Management Engine, MeshCommander (third-party), or another?

In addition, please give us the answer to the questions below:

How many endpoints will be provisioned?

The endpoints will be in the same LAN of the Server or remotely.

Give us a brief explanation of the final purpose of the configuration.

I look forward to hearing from you; if there is no response to this email, we will send you a follow-up on 3/10/2023.

Regards,

Miguel C.

Intel Customer Support Technician

[MIGUEL_C_Intel]

Hello, HyunDuk,

We hope this email finds you find.

Do you mind answering our previous questions?

Please let us know the software used for provisioning. Did you use Intel® Endpoint Management Assistant, MeshCommander (third-party), or another?

In addition, please give us the answer to the questions below:

How many endpoints will be provisioned?

The endpoints will be in the same LAN of the Server or remotely.

Give us a brief explanation of the final purpose of the configuration.

Regards,

Miguel C.

Intel Customer Support Technician

[MIGUEL_C_Intel]

Hello, HyunDuk,

If further assistance is necessary, please answer our previous questions.

I am adding them.

-Please let us know the software used for provisioning. 

-Did you use Intel® Endpoint Management Assistant, MeshCommander (third-party), or another?

-How many endpoints will be provisioned?

-The endpoints will be in the same LAN of the Server or remotely.

-Give us a brief explanation of the final purpose of the configuration.

Regards,

Miguel C.

Intel Customer Support Technician

[HyunDuk]

Problem solved.

It was solved by updating the firmware and installing the 2302 version of ME.

It was an ME driver issue.