Endpoint is not routable

[YasserA]

Dear Sir/Madam,

I get this message "Endpoint is not routable" when i try to turn on a remote machine via powershell.

Other machines seem to work - sometimes i need to update the bios and/or uninstall and re-install the ema agent - and then those machines will work.

I tried this (updating bios - no newer bios found - and removing and re-installing the ema agent) on this HP G8 machine and it still would not work.

Can you please help?

Kindest regards

Yasser

[MIGUEL_C_Intel]

Hello, YasserA,

Do you mind providing us with more details to understand the issue?

Please include the following:

Intel® EMA version running in the server.

Operating System running in the server.

Please send the API sample script that you are running. 

Are the endpoint and server in the same domain?

Is EMA running in Client or Admin control mode?

Please include the PC model and current AMT version.

Regards,

Miguel C.

Intel Customer Support Technician

[SergioS_Intel]

Hello YasserA,

We are following your ticket and would like to know if you need more assistance.

Best Regards

[YasserA]

Dear Sergio/Miguel,

We are using TLS relay - could this be the reason the machine won't turn on?

i.e. because it may not have a neighbouring machine in the same subnet to wake it up?

Is that how TLS relay works? 

If so - then what would happen if all machines were off in a subnet? Could we then not power any of them on?

Kindest regards

Yasser

[MIGUEL_C_Intel]

Hello, YasserA,

Yes, you are right. The TLS relay option requires at least 2 endpoints nearby to access 1 machine. 

Regards,

Miguel C.

Intel Customer Support Technician

[MIGUEL_C_Intel]

Hello, YasserA,

I hope this post finds you well.

Please let me know if further assistance is necessary.

Regards,

Miguel C.

Intel Customer Support Technician

[YasserA]

Hi,

So does this mean cira is necessary to provide the same functionality as Intel SCS?

i.e. not needing nearby endpoints to be able to turn on the machines?

Kindest regards

Yasser

[MIGUEL_C_Intel]

Hello, YasserA,

The Cira option provides the option to access endpoints from the EMA web console without having nearby machines (endpoints).  

The TLS relay option requires nearby machines.

I will gladly provide further assistance if necessary.

Regards,

Miguel C.

Intel Customer Support Technician

[MIGUEL_C_Intel]

Hello, YasserA,

I hope this post finds you well.

If further assistance is necessary, do not hesitate to reply. 

Regards,

Miguel C.

Intel Customer Support Technician

[MIGUEL_C_Intel]

Hello, YasserA,

Please feel free to reply if further assistance is necessary. 

Regards,

Miguel C.

Intel Customer Support Technician