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idata
Community Manager
1,274 Views

HP 2510p vPro not showing up

Hi,

I'm setting up an HP 2510p laptop which should have vPro built in. Following HP's vPro instructions, I press F10 at boot and then go to the "System Configuration" menu. It then says to select "AMT Options", but AMT Options is not listed under my System Configuration. I've got a ticket open with HP and at the moment they want me to send the laptop in. I've got user who relies on it heavily, so I'd rather not. I'm curious if anyone else has had this problem and if there was a fix other than returning the system.

Thanks.

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5 Replies
Brian_C_Intel
Employee
59 Views

Travisdcc

Have you tried updating to the latest BIOS version? It looks like it is F.0a according to the HP website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3355634&... 290

idata
Community Manager
59 Views

Yes, I have updated the BIOS. I've also tried updating AMT, but it says something to the effect of "can't get status" of the AMT. (Sorry, I don't have the system with me now to give the exact message.) It appears that the system doesn't see the vPro hardware at all. Thanks.

idata
Community Manager
59 Views

I hate to say this, but the problem was the model of 2510p. I had read that the 2510p was vPro enabled, but I did not realize that 5 of the 19 different 2510p models only come with the Core Duo processor. My system is one of those 5. Very disappointing.

Thanks for the help.

Brian_C_Intel
Employee
59 Views

In the future, you can use the "Intel® vPro Technology Test Utility" to determine if your system is a vPro capable system:

http://www.intel.com/support/processors/tools/vptu/

idata
Community Manager
59 Views

Thank you. That will be very helpful.

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