Intel AMT SOL under other device

[DennisLee]

Sir,

We found the ME driver package generated one more device under other device after update driver.

So there are two AMT SOL on the system (other device and com11).

Checked the both devices are using same ID.

Can you help to solve this problem?

Original system is Win10 + 2345.5.42.0 ME

Update ME to 2413.5.68.0 and then probelm happen.

Thanks.

Dennis

[Suneesh]

Hello DennisLee,

Greetings!

Thank you for providing the details. We are currently reviewing the information and we will reach out to you as soon as possible. We request your patience during this time.

Regards,

Suneesh

[Suneesh]

Hello DennisLee,

Greetings!

This appears to be a Windows internals issue best addressed by Microsoft. The way we understand is that when AMT SOL (Serial Over LAN) isn't fully loaded, it is nested under "Other devices." Once fully initialized, Windows assigns it a comms port and lists it under "Ports." For more detailed information, we recommend consulting the Microsoft Knowledge Base or forums.

Regards,

Suneesh

[Suneesh]

Hello DennisLee,

Greetings!

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Regards,

Suneesh

[DennisLee]

Hi Suneesh,

I think it might not Windows internals issue.

I tried to launch ME driver package and through "repair" to install again.

This "other device" disappear from device manager.

Looks like system resource occupied by original one when new version install.

Because both devices have same HWID but link to different port/end-point.

It might need driver package to handle the whole install process (stop device or release resource before start install), not Windows system.

[vij1]

Hello DennisLee,

Thank you for providing the details. We are currently reviewing the information and we will reach out to you as soon as possible. We request your patience during this time.

Regards,

Vijay N

[Suneesh]

Hello DennisLee,

Greetings!

Thank you for the update. It sounds like you have this resolved, if so, we will proceed to close the case.

Regards,

Suneesh

[DennisLee]

Hi Suneesh,

Yes, we can re-install package to repair and resolve the problem.

But this version package still have problem if we update another unit.

Maybe your team can help to check the package install method.

And help to provide better package on next version.

Thanks.

Regards

Dennis

[Suneesh]

Hello DennisLee,

Greetings of the day.

Thank you for the update. Sure, we will inform our team regarding this issue. We will proceed and close this case from our end.

Regards,

Suneesh