Intel AMT Support Identification

[Endrianus]

Hi, 

I have CPU with intel Core i7-10700 which support intel VPro. 

But I can't identify whether it support AMT or not because the AMT port is not listed in the device manager. 

Also when I download the Intel Management and Security Status it says that the service status information unavailable. 

How can I know for sure that my hardware support it ? 

Thanks before.

[AlHill]

What motherboard?   What chipset?

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

[Endrianus]

Hi Alhill,

Thanks for responding and sorry for late reply.

Attached is what you requested.

Thanks.

[peter3499]

well actually AMT is defined by your chipset or motherboard. So can you tell us which chip-set are you using

[Endrianus]

Hi Peter, 

I'm using 

Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz

as my chipset .

Thanks.

[n_scott_pearson]

Al is correct. In order to have a vPro-ready system, you must have a vPro-ready processor AND a vPro-ready chipset. Only the Q chipsets are vPro-ready. Your system has a H chipset. This means that it is not vPro-ready and you consequently cannot use AMT.

Sorry,

...S

[Endrianus]

Hi Scott, 

How can you the chipset type ? Because I don't see one. 

Thanks. 

[n_scott_pearson]

Well, you would expect Acer to detail this in their specs, but noooo, that would be the right thing to do, not the Acer thing (can you tell I am not a fan?). I ended up looking at the specs detailed in various reviews. I finally found one (though I cannot remember where now) that said the chipset was H470.

You should be able to look this up by going into BIOS Setup.

...S

[Endrianus]

Hi n_scott_pearson, 

I don't see one in my BIOS. 

[JoseH_Intel]

Hello peter3499,

Thank you for joining the Intel community

For a system to be AMT capable it requires 3 AMT capable components. Processor, Chipset and Intel NIC.  If you have further questions just let me know.

Hope this helps

Jose A.

Intel Customer Support Technician

[Endrianus]

Hi JoseH_Intel,

Where can I make sure that my system is AMT Capabled ? 

Because I can't find it somewhere in BIOS or Device Manager. 

Thanks. 

[n_scott_pearson]

Do you have a vPro-enabled processor combined with a vPro-enabled chipset? Only this combination - which requires a Q chipset (and NOT a Z, H or B chipset) - will support AMT.

...S