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Hello - I have just started to explore Intel AMT and I have configured a client for testing, and I could successfully connect to the client's web interface at port 16992 and from the Intel Manageability Commander. However, when I tried to use Intel SCS Console, I wasn't able to discover this client either from entering the Intel AMT FQDN or from Intel AMT IPV4. Pls advise what could possibly be the problem? Thanks.
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Hi John,
Thank you for the information provided.
Could you please so kind and provide us the RCS Log again because I cannot see it on the thread, I will appreciate it.
On the other hand, the Intel® Setup and Configuration Software Version: 12.1 is comparable with Windows 10*.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi John,
I am following up your case in order to verify if there is something else that I can help you with or if you have any other question.
Please do not hesitate and let me know and I will be more than happy to assist you.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello there
Sorry have been busy with something else. I missed a step of manually adding the machines to SCS and now I added the machine to SCS. However, when I tried to do further config using the SCS to the client, it did not go through. Don't know what went wrong. Pls see the log files.
Thanks
J
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Hi John,
I sent you an email in order to proceed with this conversation over a phone call;
By any chance did you recieve my email?
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi Jonh,
Sure, let me share with you the following Contact Support Options:
Please check the following link: https://www.intel.com/content/www/us/en/support/contact-support.html
Go to the section Servers.
My best recommendation will be to provide us a phone call and an agent will get you call and proceed with the next step.
Regards,
Emeth O.
Intel Customer Support Technician
Under Contract to Intel Corporation
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