How to get SR300 working on Windows 10 Build 1703 - Including SDK Apps such as Segmentation (Updated 5/17/2017)

[CSinl]

Hello everyone!

Just as a reference, I am a Microsoft Engineer working off the books because I was directly affected by this issue since updating to Windows 10 Creators Update. Please note that this post does not reflect any of the opinions or views of this company and is completely of my own. The reason why I actually ended up working on this was because I am a Video Game Streamer on my leisure time when I am not working. I have confirmed this is a Intel Driver Issue for your reference.

With these steps I was able to get FULL functionality from my Razer Stargazer Webcam(SR300) after performing this fix/workaround. The reason why you can only use the imaging sensor is because the Virtual Driver is not actually installed. This should work in theory for Insider Builds as the same principle applies.

If you have the following item that is circled, this fix does not apply to you. But you should not have to do this if you aren't on the latest build of Windows 10.

Please ensure you are running the latest build of Windows 10. Windows 10 Version 1703 to be exact. Here is my OS Build for your reference. This is not a Insider Build. Results may vary if you are on a Insider Build.

EDIT (5/17/2017): I have tested this with the latest build, 15063.296

Step 1: Go to the Settings App and Ensure All Updates are Completed

EDIT: Once Completed, Open a Run Box (Windows Key + R) and type the following command:

SystemPropertiesHardware.Exe

In the Windows that appears, click "Device Installation Settings"

Then Select, "No, your device may not work as expected."

Side Note: Once Intel releases an actual fix, you can turn this back on at a later date.

Step 2: Open up the Device Manager. You can either access this by accessing a Run Prompt and typing "devmgmt.msc" in the field and click "ok" or right-click/windows key + "X"

to access it. Keep in mind that you do need Administrative Privileges.

Right-click and delete the highlighted drivers. Keep in mind, my machine is working, so I do have a SR300 Virtual Driver.

When prompted, ensure you delete the driver software for the devices. Check the box and say "Ok".

Step 3: Restart the Device

Step 4: Being Plug and Play enabled, wait for a notification in the Action Center or a toast notification to restart to complete a driver installation for a Intel RealSense device.

Step 5: Restart the device

Step 6: Download the following link: http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

This is a troubleshooter to hide/block updates that can cause issues with Windows. Run the tool and high any Intel Realsense Drivers that are newer than

09/22/2016

Step 7: If already installed, remove DCM. Then Install DCM(Right-Click and Run as administrator.) Ensure you have the latest version of DCM installed. Firmware Update your camera if you can(It is not required.)

Step 8: Open up device manager and ensure all Imaging devices are underneath the Imaging Device Class. You should see the following:

Open up the Properties on the Depth Sensor Driver. Verify that it says the following:

Edit (5/17/2017:) If the driver is older than this, that is fine as well. If the driver is from 2006(which is should be if you properly deleted your drivers), please do the following:

Click on "Update Driver"

Click on "Browse my computer for driver software"

Click on "Let me pick from a list of available drivers on my computer"

Un-Check "Show Compatible Hardware"

Select "Intel" as the Manufacturer.

Select "Intel (R) Realsense(TM) Camera SR300 Driver and next

Restart the device afterward.

Step 9: Verify that Windows Hello works, Open Camera App, and even an app of your choice that may use the SDK.

I...

[MartyG]

Ok, 16275 is the new preview build of Windows that came out 5 days ago. It is encouraging that your SR300 camera worked in this new build.

[bs9]

downloading https://blogs.windows.com/windowsexperience/2017/08/29/announcing-windows-10-insider-preview-build-16278-pc/ Windows 10 Pro 64 Bit Build 16278.1000 and will test it.

so far https://blogs.windows.com/windowsexperience/2017/08/23/announcing-windows-10-insider-preview-build-16273-pc/# 1Er38iBVcI24xkTA.97 16273.1000 and https://blogs.windows.com/windowsexperience/2017/08/25/announcing-windows-10-insider-preview-build-16275-pc-build-15245-mobile/# x8yY6eHYS3VrbuFQ.97 16275.1000 have worked for me on 2 systems.

Recent release dates:

16273.1000 Aug 23rd

16275.1000 Aug 25th

16278.1000 Aug 29th

[MartyG]

Thanks again for the continuing updates.

[bs9]

once again, intel realsense works with this build 16278.1000

I only performed the windows 10 update this time.no SDK installs were needed. The background is being removed in XSplit Broadcaster. i can make another video to show it working if requested. I do plan on streaming gameplay tomorrow, anyways.

below is the driver and build info.

[bs9]

Windows 10 Pro 64-Bit Build 16281.1000 - downloading now and will test. (RS3) - https://blogs.windows.com/windowsexperience/2017/09/01/announcing-windows-10-insider-preview-build-16281-pc/# l1l83M9CYZl0KqYH.97 Announcing Windows 10 Insider Preview Build 16281 for PC - Windows Experience Blog Windows Experience Blog

ALSO...

Windows 10 Pro 64-Bit Build 16353.1xxx (dont know the full number yet) was released to the SKIP AHEAD program. (RS4) - https://blogs.windows.com/windowsexperience/2017/08/31/announcing-windows-10-insider-preview-build-16353-pc-skip-ahead/# fXZybCgThPMi6IJa.97 Announcing Windows 10 Insider Preview Build 16353 for PC (Skip Ahead) - Windows Experience Blog Windows Experience Blog

I will test this build over the weekend once I complete testing on 16281.1000

If it all goes well, like the last 3 builds, I expect Windows 10 Fall Creators Update to have our cameras fixed.

The official Windows 10 Fall Creators Update will be available worldwide October 17th.

EDIT:

Windows 10 Pro 64-Bit Build 16281.1000 - Intel RealSense does work without issues. XSplit is able to see the camera and remove the background.

.

[MartyG]

Good work! It's very useful to have someone who can provide regular feedback on the new builds leading up to the Fall Creators Update.

[bs9]

Can confirm, https://blogs.windows.com/windowsexperience/2017/09/12/announcing-windows-10-insider-preview-build-16288-pc-build-15250-mobile/# fPGXxipz6IfOGoDR.97 Windows 10 Build 16288.1 it is working without issues on my 2 machines listed in previous posts.

SR300 camera is removing the background in xsplit.

[nflin]

Likewise, Windows build 16288.1 is also working for me.

edited to add:

I've since done some more testing, and it works fine with a powered external USB hub, but does not work with the PC's own USB ports. I re-installed the DCM with the camera connected to the USB hub -- I don't know whether that'll make a difference or not.

[bs9]

Can confirm https://blogs.windows.com/windowsexperience/2017/09/19/announcing-windows-10-insider-preview-build-16291-pc/# MV1uPROpkSz4LRTd.97 Windows 10 Build 16291.0 works for Intel Realsense and background removal in XSplit on the SR300 camera on both of my machines

works using the motherboards usb connections. i do not have a usb hub, so i am unable to test that.

System Specs:

Gaming Machine:

i7-4770K

Asus MAXIMUS VI IMPACT (Bios 1603)

Kingston HyperBeast 16GB @ 2400

EVGA GTX 1080SC (387.68 Driver) <--- latest windows 10 driver not found on the nvidia site

Samsung 850 Pro 120GB

Samsung 840 EVO 250GB

Samsung 840 EVO 250GB

Windows 10 Pro 64 Bit Build 16291.0

Latest Updates/Drivers as of upload date.

Build/Mods: http://www.overclock.net/t/1438824/itx-build-to-replace-fx-60-gaming-workhorse

Capture Machine:

i7-4770K

Asus MAXIMUS VI IMPACT (Bios 1603)

Kingston HyperBeast 16GB @ 2400

Asus GTX 760 DirectCU II (387.68 Driver) <--- latest windows 10 driver not found on the nvidia site

Samsung 840 EVO 250GB (OS and Game)

Samsung 840 EVO 250GB

WD Green 3TB 5400

Windows 10 Pro 64 Bit Build 16291.0

Latest Updates/Drivers as of upload date.

Build/Mods: http://www.overclock.net/t/1459773/cooler-master-elite-110-case-build-log

[bs9]

Can confirm https://blogs.windows.com/windowsexperience/2017/09/20/announcing-windows-10-insider-preview-build-16294-pc/ Windows 10 Build 16294.1

works for Intel Realsense and background removal in XSplit on the SR300 camera on both of my machines listed in previous post

[bs9]

https://blogs.windows.com/windowsexperience/2017/09/22/announcing-windows-10-insider-preview-build-16296-pc/# qQipFLodYLSVxhyR.97 Windows 10 Pro 64 Bit Build 16296.0 the Intel RealSense SR300 camera is removing the background in XSplit without issues.

[bs9]

Sorry, I have been offline a few days.

I can confirm https://blogs.windows.com/windowsexperience/2017/09/26/announcing-windows-10-insider-preview-build-16299-pc/# FK45WzleiT24PWiX.97 Windows 10 Insider Preview Build 16299 does work with Intel RealSense SR300 cameras.

My RAZER Stargazer cameras are removing the background in XSplit

Things are looking good for the latest W10 Fall Creators Update coming next month.

[MartyG]

No worries about being offline. You're doing excellent work for the community! Thanks again.

[bs9]

Can confirm https://blogs.windows.com/windowsexperience/2017/09/26/announcing-windows-10-insider-preview-build-16299-pc/# OzeEv0AW0s6v3Rir.97 Windows 10 Insider Preview Build 16299.15 for PC works for Intel Realsense and background removal in XSplit on the SR300 camera

Both of my machines listed in previous posts are not having any issues.

[bs9]

I can confirm the Intel RealSense SR300 (RAZER Stargazer) is working and removing the background inside XSplit Broadcaster on the latest tech preview build (Fast Ring)

https://blogs.windows.com/windowsexperience/2017/10/13/announcing-windows-10-insider-preview-build-17017-pc/# rsZIVBLirktc0Mr9.97 Windows 10 Insider Preview Build 17017.1000

I am experience zero issues with realsense on both my rigs.

[MartyG]

Here's my own SR300 / Build 15063 fix that I discovered, and works for myself at least.

[eakba]

I have problem with the SR 300 , when I don't upgrade the driver I can work just with RGB . IR doesn't work and the software stopped.

when I upgrade the driver to last version I cannot see the camera and software doesn't know the camera.

I have windows 10 OS build 15063.540.

Thank you

[MartyG]

If the RealSense drivers are not functioning then the PC treats the camera as an ordinary webcam, hence why only RGB works. Below in green highlighting is some advice I have previously given when drivers are not working with the SR300. The drivers are in the Imaging Devices section of the Device Manager.

If the camera is not listed in the Device Manager though then it indicates that the problem may be with the camera's firmware driver or that the USB port is not supplying the camera with power stably enough to detect the camera - a common RealSense issue often solved by plugging the camera into a mains powered USB hub instead of directly into the PC.

Regarding missing drivers: it is not clear why this occurs. A quick fix with the SR300 can be to go into the Device Manager and uninstall the RGB, depth and virtual drivers, unplug the camera and then plug it back in a couple of seconds later. This reinstalls the drivers over an internet connection using windows update.

[eakba]

Thank you for your response, but I did it and it doesn't work, I tried with another laptop (new one) and also doesn't work.

when I upgrade the RGB also, it doesn't work completely.

Both laptops are new with last version windows 10 , but I don't know what is the problem.

Thank you

[MartyG]

Could you provide a snapshot of your System Information page please for both machines so I can see if their processor chip meets the minimum specification for the SR300 of an Intel Core 6th Generation (Skylake) processor or newer. Although a laptop may be new, it does not necessarily contain a Core type processor and may have another Intel type of chip such as Pentium that may not enable the SR300 to fully function except for lesser webcam-type functions such as RGB video.

[eakba]

Thank you , yes sure