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I am using a 2 m Type C to Type C connector. I am able to acquire depth (and RGB) frames using the realsense viewer only at reduced resolution of 640 x 480, the camera is showing up as a USB 2.0 device. The camera works fine when cnnected to the USB 3.1 type A port.
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Hi Alexandra,
Unfortunately not. The camera is recognised in the device manager when connected to the USB-C port on the laptop but only as a USB 2.1 device. When connected usng the supplied short 1m USB C - USB A cable it is recgnised as a USB3.1 device. May be a problem with the 2m cable USB type C cable?
Andrew
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Using your own choice of cable with RealSense can be a lottery unfortunately, especially with Type C cables (which can have quality issues that degrade performance or stop the camera from working).
My personal recommendation of third-party cables proven to work with the RealSense 400 Series cameras is Newnex, who can supply industrial-grade USB equipment.
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