Items with no label
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
3338 Discussions

Intel RealSense Viewer doesn't work

ryang4
Beginner
‎08-07-2018 08:48 PM
4,479 Views
Solved Jump to solution

I just got an RealSense D435. When I directly run the file 'Intel.RealSense.Viewer.exe', the camera can work well with both depth and RGB images shown. However, after I install the SDK2.0 by running 'Intel.RealSense.SDK.exe', when I opened the Intel RealSense Viewer on the desktop (built by the SDK installation), an error happened. Do you know how to fix it? Thank you in advance.

Preview file
206 KB
0 Kudos
1 Solution
ryang4
Beginner
‎08-07-2018 10:35 PM
3,321 Views
Solved Jump to solution

The problem has been finally solved by uninstalling the camera and replugging-in again.

The key point is that when uninstalling the imaging device at Device Manager, please tick the box 'Delete the driver software for this device'.

View solution in original post

0 Kudos
Copy link

Link Copied

2 Replies
ryang4
Beginner
‎08-07-2018 10:35 PM
3,322 Views
Solved Jump to solution

The problem has been finally solved by uninstalling the camera and replugging-in again.

The key point is that when uninstalling the imaging device at Device Manager, please tick the box 'Delete the driver software for this device'.

0 Kudos
Copy link
MartyG
Honored Contributor III
‎08-07-2018 10:53 PM
3,321 Views
Solved Jump to solution
In response to ryang4

I'm very glad you were able to resolve your problem - thanks for the feedback about your solution.

In response to ryang4
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.