Intel RealSense d415 depth sensor stop working

[MTont]

HI, yesterday one of my camera just stop working. The RGB camera still working but the stereo module doesn't.

When I start the viewer, it show this message:

And then this is what I've got:

Is it fixable?

thank you!

[MartyG]

This problem occurred to somebody else a few weeks ago. An Intel support agent recommended looking at this forum link of a case with the same error on the same camera type (410 is a 415 type camera without an outer casing):

https://github.com/IntelRealSense/librealsense/issues/1508 410 Depth Module not being recognized · Issue # 1508 · IntelRealSense/librealsense · GitHub

[idata]

Hello Lab,

Thank you for your interest in the Intel RealSense D415.In order to resolve this issue, please download the calibration tool from: https://downloadcenter.intel.com/download/27415/%3Fv%3Dt https://downloadcenter.intel.com/download/27415/?v=t and then run the command: Intel.Realsense.CustomRW.exe -gPlease let us know if it's working!Thank you,Eliza

[MTont]

Thank you MartyG for the answer (As always )

@Intel Corporation

I downloaded the calibrator, but it's not clear for me where I've to run the command.

In the cmd.exe it says that it's not a right command.

[MTont]

Ok, I did it.

thi is the output:

"customRW for Intel RealSense D400, Version: 2.5.2.0

Calibration on device successfully reset to default gold factory settings."

but the problem remains...

[idata]

Hello Lab,

If the calibration was successful, but you still have this view, please check the below workaround for Windows 10: https://communities.intel.com/community/tech/realsense/blog/2018/01/23/workarounds-for-driver-installation-errors-for-intel-realsense-d400-series-in-windows-10 https://communities.intel.com/community/tech/realsense/blog/2018/01/23/workarounds-for-driver-installation-errors-for-intel-realsense-d400-series-in-windows-10Please let me know the outcome!Regards,Eliza

[MTont]

Before I do that (I can't reboot my pc right now), This problem still exist in all my pc (linux and windows). It is definitely a device problem.

Should I do this procedure ( I can do that tomorrow...) or is there something else?

[idata]

Hello Lab,

A couple of days ago we released a new version of the calibration tool that may fix your issue.Download and install the Calibration Tool again and then run Intel.Realsense.CustomRW.exe -r and then send us the output - I attached a photo as an example. Run Intel.Realsense.CustomRW.exe -g to recover the calibration table.Regards,Alexandra

[idata]

Hello Lab,

Did you try installing the Calibration Tool again?Regards,Alexandra