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Novice
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The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Feel free to move this post to whichever group is most relevant

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New Contributor I
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

What is your laptop or system/motherboard model number?

What is your processor model number?

What operating system and version?

WHat is the model number of your LAN and WIFI?

What Intel products?

 

Doc

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Hi Doc,

 

Thanks for the quick response!

I ran the’ Belarc Advisor’ and copied everything Intel related I could find in there.

Please be advised that previous versions of the Intel Driver and Support Assistant up to and including version 19.11.46.4 worked just fine and kept my system ‘humming’ for years.

 

What is your laptop or system/motherboard model number?

MSI X99S XPOWER AC (MS-7881) 1.0

What is your processor model number?

           3.50 gigahertz Intel Core i7-5930K

What operating system and version?

           Microsoft Windows 10 Pro Version 1909 (OS Build 18363.628)

What is the model number of your LAN and WIFI?

Intel(R) Dual Band Wireless-AC 7260 #2

Intel(R) Ethernet Connection (2) I218-V

Intel(R) I210 Gigabit Network Connection #2

Intel(R) Wireless Bluetooth(R)

What Intel products?

Intel(R) C610 series/X99 chipset 6-Port SATA AHCI Controller - 8D02

Intel(R) C610 series/X99 chipset sSATA AHCI Controller - 8D62

Intel(R) C610 series/X99 chipset USB Enhanced Host Controller #1 - 8D26

Intel(R) C610 series/X99 chipset USB Enhanced Host Controller #2 - 8D2D

Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

 

Intel - Capability Licensing Service TCP IP Interface version 1,42,17,0 (64-bit)

Intel - Driver & Support Assistant version 20.1.5.6

Intel - Dynamic Application Loader Host Interface version 11.0.0.1162

Intel - Integrated Clock Controller Service - Intel ICCS version 1.0.0.1

Intel - IntelSoftwareAssetManagerService.exe version 3.5.4135 (vvrao)

Intel - iumsvc.exe version 3.5.2247Intel - Management and Security Application Local

         Management Service version 11.0.0.1162

Intel - PROSet Monitoring Service version 22, 0, 15, 0 (64-bit)

Intel - PROSet/Wireless version 20, 110, 0, 0 (64-bit)

Intel - Security Assist version 1.0.0.532

 

I also attached a screenshot of the output of the Intel Driver and Support Assistant.

I hope this gives you the information you require.

 

TheAncient

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New Contributor I
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Did you read the list of exclusions? It was recently updated

https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.ht...

 

You can "try" using this uninstall/cleanup tool, rebooting, clear your browser cache, and doing a clean install of IDSA:

https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller?v=t

 

Doc

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

  • I read the Exclusion list and while it does list Ethernet drivers (possibly a new exclusion?) it says nothing about the long list of other Intel products on my machine.

 

  • I completely uninstalled the Intel Driver and Support Assistant using the tool you recommended.
  • After a reboot, I installed an older version (19.11.46.4) of the DSA. The intent here was, to determine which products DAS did detect in the past. Unfortunately, that older version only tells me: “You must upgrade to the latest version to continue”. This means, I cannot even find out, what DSA did update in the past.
  • Another uninstall, another reboot, a clean re-install of the latest version (20.1.5.6) and another run of that latest version resulted in the same “Sorry, we didn't find any supported Intel drivers or software” message.

I have the feeling, I have to wait until other people run into the same problem and start raising a ruckus. Failing that, I guess, I have to revert to manual updates.

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Same over here with latest Windows and Chrome updates as of 9-Feb-2020 !!

Anyone has a solution please??

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New Contributor I
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

@TheAncient​ Can you capture the log files in C:\ProgramData\Intel\DSA and attach them to this thread?

 

Thanks,

Doc

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

As requested, attached are the logs.

While glancing through those logs, one error message showed up multiple times: "Failed to initialize Lantern Rock telemetry. No telemetry enabled"

This looks like I blocked "something" in the firewall. I wasn't able to find any specifics about this error.

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

It appears it doesn't like it when I try to attach multiple files so here is one more

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

posted a file.
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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

posted a file.
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New Contributor I
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Thanks for the logs. I have forwarded them to the IDSA team.

 

Regarding the firewall, IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

 

Doc

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

I am able to click on all those links and, while I get a 403 (access forbidden) error on the download mirror, I can reach them all. Thus nothing on my end is preventing traffic to those addresses i.e. they are not blocked in the firewall settings.

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Moderator
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Hello TheAncient,

 

Thank you for posting on the Intel® communities. 

 

Can you please also share the following files: Devices.xml, DSA_manifests.xml, and GetDownloads.xml you can get those from the same location  C:\ProgramData\Intel\DSA so our IDSA team can check it further.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

As requested:

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

As requested

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

As requested

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Moderator
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Hello TheAncient,

 

Thank you for your response.

 

We appreciate all the information, please allow us some time to update the thread.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

Seems I have the same problem with the latest Intel Driver and Support Assistant Installer (version 20.1.5.6) as noted above (earlier DSA versions seemed to work ok) - the problem persists even after the suggested uninstall/re-install DSA procedure noted at the following link => https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.ht... - any help with this concern would be appreciated - in any case - Enjoy! :) [note: my pc system includes Dell XPS 8900/Windows 10 (home)]

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Novice
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Re: The latest version of Intel Driver and Support Assistant Installer (20.1.5.6) no longer finds my Intel products. (I cannot find a group to post this to but since at least one of the products it "should" find is an Ethernet driver, I posted here.)

@Drbogdan I have provided Intel with each and every log they have asked for, but I have not heard back from them since AdrianM's post 14 days ago.

Hopefully, as more customers post, to let them know that there is a problem, they will put a bit more effort into coming up with a fix.