Unable to run application to reinstall SR300 drivers caused by Windows 10 update issue. Please help.

[ILlan]

Hi,

I'm following the directions in https://www.intel.com/content/www/us/en/support/articles/000026184/emerging-technologies/intel-realsense-technology.html to fix the issue with SR300 caused by the Windows 10 update, however when I run "intel_rs_dcm_sr300_3.3.27.5718.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes" in the command prompt (in the correct folder), nothing happens. Note that I do receive a quick notification like "The following program wants to make a change to your computer", but when I accept, the application doesn't seem to run. Please help, is there something I'm missing?

Thanks,

Ivan

[MartyG]

There have been a couple of other cases where SR300 users had problems on version 1909 of Windows, but not enough to definitely say whether it is the main factor in the camera not working. Unfortunately the SR300 has had problems with numerous versions of Windows in the last couple of years due to changes introduced in Windows updates. Intel and Microsoft worked together for months to try to find a solution. There was not a successful outcome though, as the problems seemed to have more than one cause.

The most famous workaround for the SR300 that hasn't been covered yet in this discussion is the one that is linked to below, provided by a user called Slothameedes, though it is a highly technical procedure.

https://forums.intel.com/s/question/0D50P0000490MWqSAM/how-to-get-sr300-working-on-windows-10-build-1703-including-sdk-apps-such-as-segmentation-updated-5172017?language=en_US

[jjacq3]

MartyG

I am a bit stubborn, so I re install windows10, plug the sr300 kit and execute realsense viewer. I obtain:

We can say that we are in progress !

Now what is the matter ?

Best regards,

Jérôme

[Eliza_D_Intel]

Hello Jérôme, This is a calibration error. In order to resolve this issue, please download the calibration tool from: https://downloadcenter.intel.com/download/27415/?v=t and then run the command: Intel.Realsense.CustomRW.exe -g More information regarding this can be found on this thread: https://forums.intel.com/s/question/0D70P0000068oi1SAA/intel-realsense-d415-depth-sensor-stop-working Thank you and best regards, Eliza

[MartyG]

The mentioned calibration tool is for the 400 Series cameras, unfortunately. An SR300 is being used in this case.

I haven't come across this error before. If it is related to camera calibration, that would be problematic as a calibrator app was never developed by Intel for the SR300 model.

Jérôme, could you try clicking the cross at the end of 'Intel RealSense SR300' to close the detected camera and then left-click on the Add Source button above it to see if you can add the SR300 back to the Viewer manually, please?

[Eliza_D_Intel]

I apologize, you are right, the Calibration Tool will work only with Intel RealSense D400 cameras. Also, Jérôme, besides what MartyG asked you to try, is it possible to press "ok" on this error message and check if the Depth and RGB streams are displayed? Thank you, Eliza

[jjacq3]

I realized your suggestion then all is OK and it's a good news.

So are you agree to say that it was a windows dysfunction ?

Thanks for you contribution and all suggestions.

Can you tell me if there's a topic concerning multi camera ?

Or a soft with witch we can combined 2 or more depth camera ?

Thanks a lot again,

Jérôme

[MartyG]

With the generation of cameras that the SR300 belongs to, it is possible to use multiple cameras together in the sense that you can place them so that their field of view (FOV) overlaps. This creates a wider overall field of view than is normally possible with a single camera. For example, a robotics expert called McCool overlapped three R200 models.

https://forums.intel.com/s/question/0D70P0000068nwJSAQ

A drone with six R200s arranged in a circle was also created to give a 360 degree view.

https://mashable.com/2015/09/02/intel-realsense-drones/?europe=true&language=en_US#7qQPfn4n8PqI

[MartyG · Accepted solution]

In regard to other multi-camera uses ... it may be possible to make use of the multi-camera synchronization (sync) system that the 400 Series cameras have. At least one of the cameras would probably have to be a D415 or D435 model though so it can act as the 'master' camera coordinating the sync, whilst the SR300s are 'slave' cameras that are subordinate to the master camera.

The SR300s would likely have to be treated as though they were non-RealSense cameras, which creates some complications not present when using all-400 Series cameras in a multi-camera sync arrangement. For example, the SR300s may experience interference from the 400 Series camera. You would also have to find out the 'real' speed that the 400 Series camera is running at (for example, 30 FPS might actually be 30.15 FPS) so the SR300s can be signal-synched with the master camera. You can read more about this in Intel's white-paper document on sync with the 400 Series.

https://www.intel.com/content/dam/support/us/en/documents/emerging-technologies/intel-realsense-technology/RealSense_Multiple_Camera_WhitePaper.pdf