Contact frame

[Psbj]

Estou utilizando um processador Intel uma placa-mãe compatível com socket LGA1700.

Gostaria de esclarecer uma dúvida relacionada à garantia:

Estou considerando a instalação de um contact frame (acessório de terceiros que substitui o ILM original) com o objetivo de melhorar o contato térmico e a distribuição de pressão no processador.

Caso eu utilize esse componente sem causar nenhum dano físico ao processador ou socket, e remova o contact frame para qualquer eventual envio futuro de RMA, isso afetaria ou anularia a garantia da Intel?

Reforço que não pretendo realizar nenhuma modificação permanente no processador ou em seus componentes.

Agradeço desde já pela atenção e aguardo uma resposta para tomar a decisão

[RandyT_Intel]

Hi @Psbj,

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa

When it comes to modifying or using third-party accessories with Intel processors, it's important to understand how these actions might affect the warranty. Intel's warranty typically covers defects in materials and workmanship, but it does not cover damage caused by third-party modifications or accessories.

• Using a third-party accessory, such as a contact frame, can potentially void the warranty if it causes damage to the processor or socket. Even if no physical damage occurs, Intel may consider the use of non-standard components as a reason to void the warranty.
• If you remove the contact frame and return the processor to its original state before submitting it for RMA, Intel might not be able to detect the use of the third-party accessory. However, this does not guarantee that the warranty will be honored, especially if there are signs of tampering or modification.
• While you mention that you do not intend to make permanent modifications, the mere use of a third-party accessory can be considered a modification. Intel's warranty terms generally require that the product be used as intended and with compatible components.

In summary, while using a contact frame might improve thermal contact and pressure distribution, it carries the risk of voiding the warranty if it is considered a modification or if it causes damage. Always proceed with caution and ensure you understand the warranty implications before making any changes.

Physical Damage Due to External Causes on Intel® Desktop Processors

Warranty Process Video for Intel® Processors

Warranty Guide for Intel® Processors

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Psbj,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Psbj,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician