I am trying to download a BIOS, but I am getting access denied.

[PierreLaroche]

Hello,

I want to update the BIOS for my old NUC but the download link isn't working.

I have tried multiple browsers, operating systems, Wi-Fi, wired connections, 4G, different IPs, and using a VPN.

The problem is clearly not on my end.

The link

https://www.intel.com/content/www/us/en/download/17536/29075/bios-update-wylpt10h.html 

The error

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>VEQ634YCGKT1ZC18</RequestId>
<HostId>
297kYcUiOefZ4G7Xh201vnX3ehEP0iVJ8yJ+CTxgVW3zwFiIPFbdVA/g4lh0++wSyfzidXX+</HostId>
</Error>

Thank you for considering my request.

[VonM_Intel]

Hi, PierreLaroche.

Thank you for posting in our Community.

The error message indicates 'Access Denied', suggesting there may be restrictions or permissions set on the Intel download server. I'd like to know about the model of your Intel NUC device or you may upload the Intel SSU tool. This will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. 

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, PierreLaroche.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, PierreLaroche.

I trust you're doing well.
I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,
Von M.
Intel Customer Support Technician

[LeonWaksman]

Hi @VonM_Intel ,

I assume that you didn't try to download the WY0054.bio file.  Instead your are asking for SSU Report. I can't download this file neither. So, my conclusion is that the problem is in the Intel Download Center.

Please check.

Leon

[McGeeNZ]

I am also having the same issue with the same file, access denied. Intel please check your permissions this not an end user issue.

[n_scott_pearson]

This is probably happening because there is no longer any support - including downloads - for the WY NUC.

I have a backup of this BIOS package in my archive. I have attached it.

Hope this helps,

...S

P.S. It is just wrong - deplorable - that the Intel support agents didn't (couldn't) tell you this right away.

[McGeeNZ]

Legend thank you!

Yes agreed, I feel like this is a fairly straight forward fault- hopefully someone will see this soon and push it to the right place if it is a fault.

[nefistopheles]

thank you..luv ya