I7 14700KF running Half Life Alyx in poor performance

[hhhkkk]

Notice that the cpu usage just few %
The game will crash

[RandyT_Intel]

Hi hhhkkk,

Thank you for posting in our community. To better understand and isolate the issue you're experiencing, could you please provide answers to the following questions:

• How old is the processor?
• Have you encountered any error messages during the crash?
• What specific tasks were you performing when the crashes occurred?
• Have you made any recent software or hardware changes to the system?
• Have you tried updating your BIOS to the latest version?
• What troubleshooting steps have you tried so far?

Your detailed responses will help us assist you more effectively.

Thanks,

Randy T

Intel Customer Support Technician

[hhhkkk]

How old is the processor?

Brand new

Have you encountered any error messages during the crash?

No,only extremely low fps

What specific tasks were you performing when the crashes occurred?

playing half life alyx

Have you made any recent software or hardware changes to the system?

no
Have you tried updating your BIOS to the latest version?
yes
What troubleshooting steps have you tried so far?


Turn out nvidia problem need to turn off cuda processor

[RandyT_Intel]

Hi hhhkkk,

Can you please run the Intel® System Support Utility for Windows*and share the results with us? Additionally, may I know the version of the game you are playing? Kindly also share your settings and configurations within the game.

This information will help me diagnose and isolate the issue more effectively.

Thank you for your cooperation.

Randy T

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi hhhkkk,

I'm contacting you on behalf of my technician. I would like to follow-up on his previous message and ask if you are able to provide the SSU log for our further investigation on the issue? 

Best Regards, 

Ernesto C. 

Intel Customer Support Engineer

[NormanS_Intel]

Hello hhhkkk, 

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer