Intel XTU hanging on splash screen

[dendon101]

Intel XTU hanging on splash screen

I've tried uninstalling and re-installing, VBS and Hyper-V are disabled and my bios is up to date

[Mike_Intel]

Hello dendon101,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was the Intel® Extreme Tuning Utility (Intel® XTU) working before?
2. What was the last change made before the issue started?
3. When did you start having this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[dendon101]

Hello,
This is my first time attempting to use the software, so I can’t tell you when the last time it was working.
My bios is unmodified apart from XMP and rebar I’m pretty sure.
Thanks

[Mike_Intel]

Hello dendon101,

Thank you for the update.

Here is the steps on how to install XTU, kindly check and follow the steps on how to install XTU:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[dendon101]

Hi,
I have tried uninstalling and reinstalling to no avail

[Mike_Intel]

Hello dendon101,

Thank you for the update.

Can you also provide the following details:

1. What is the complete brand and model of your motherboard?
2. What is the BIOS version installed?
3. Did you also update your OS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello dendon101,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello dendon101,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician