Kernel crashes keep exhausting me

[zVayn]

Hey Intel support and community,

Since 2 weeks I have this problem with random BSOD occuring when I am starting games like HUNT or Fortnite or something that needs some Power. I was at the IT Support they said they fixed the thermal paste at the CPU & GPU and cleaned my PC and after over 100€ it still crashes...

My Specs:
Windows Version: Windows 11 Pro 24H2
Motherboard: Gigabyte Z790 D DDR4
CPU: 13th Gen Intel i7 - 13700KF 3400MHz 16 cores 24 logic Processors
GPU: Nvidia RTX 4080
RAM: 2 x 16GB DDR4 Kingstone RAM

1. SSD: Motherboard SSD WD Blue SN570 1TB
2. SSD: SanDisk SDSSDH3 2TB
3. PSU: 1000W BeQuiet PSU (idk where i get more information)

Crashes:
The last 9 Crashes I got so far, I am using WhoCrashed since it is easier for me to read:
DRIVER IRQL NOT LESS OR EQUAL - dxgmms2,sys had the error
SYSTEM SERVICE EXEPTION - 0x3B(0xC0000005, 0xFFFFF800DB0C73A0, 0xFFFFF08D6D5862E0, 0x0)
WHEA UNCORRECTABLE ERROR - 0x124(0x0, 0xFFFFB28C7D744028, 0xB6000000, 0x480F0150)
KMODE EXEPTION NOT HANDLED - Ntfs.sys (Ntfs + 293e8a)
KMODE EXEPTION NOT HANDLED - 0x1E(0xFFFFFFFF80000003, 0xFFFFF807B6E45386, 0x0, 0xFFFFBF8045BE89C0)
WHEA UNCORRECTABLE ERROR - 0x124(0x0, 0xFFFF828FF8043028, 0xB6000000, 0xF0150) in genuineintel.sys

DUMP FILES: [https://www.mediafire.com/file/45h2d0e8rg5pw3a/Dump\_Files.zip/file](https://www.mediafire.com/file/45h2d0e8rg5pw3a/Dump_Files.zip/file)

The last WHEA Error could be because of overheating which I fixed. The CPU is now not hotter than 60°C where it was around 100° before I changed thermal paste.

Things I have already tried:
Changed Windows Version.
Updated Graphics Driver and downgraded it to an older Version.
Updated Bios to the newest Version F14.
Build out the SSDs and used them 1 by 1, it still crashed.
I ran Memtest86 for one RUN and it didnt got any errors.

If you have any Ideas please help me.

Thank you for all your help

[KennethB_Intel]

Hello zVayn,

Thank you for reaching out to Intel Community Forum. I understand that you are experiencing frequent kernel crashes and blue screen errors when launching games that require high performance, and I am here to assist you.

I would like to ask and confirm a few details before determining the next step. Could you please provide the following information below?

• How often does the issue occur, and when exactly does it happen (e.g., during startup, mid-game, or after prolonged use)?
• When did this issue first start happening?
• Aside from the steps you already mentioned (thermal paste replacement, driver updates, BIOS update, SSD testing, and Memtest86), have you tried any other troubleshooting methods?
• Were there any recent changes made to your system before the issue began, such as new hardware installation, software updates, or configuration changes?
• Did you overclock the processor? Please note that if the system was overclocked, including voltage or frequency beyond the processor’s supported specifications, it may void the warranty.
• Do you see any physical damage on the processor? Damage to the product indicates the product changed from its originally shipped condition and might void the warranty.
• Was the processor purchased less than 30 days ago? If so, you may try contacting the place of purchase for warranty options.
• Could you please provide the batch number and serial number of the processor? This is so I can expedite the process in case warranty validation is needed.

Looking forward to your response.

Thank you for your cooperation.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello zVayn,

I wanted to follow up regarding the questions I previously sent. Kindly share your responses when convenient so I can continue assisting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello zVayn,

As I have not received a response, I will now proceed to close this inquiry. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Kenneth B.

Intel Customer Support Technician