RMA process needs to be automated

[Novellae]

You already have a warranty checker to see if we're under warranty. So why make us wait two weeks just to get a shipping label? Surely customer support has more important work to do. Like cross shipping has a deposit on card anyway, just add a shipping deposit to SWR if the worry is functional processors being sent in.

Edit: edited to be less passive aggressive. I have a problem, I'm working on it.

[NormanS_Intel]

Hello Novellae,

Thank you for sharing your concerns. I understand that waiting two weeks for a shipping label can be frustrating, especially when the warranty status has already been verified.

The current process is designed to ensure that all necessary checks and validations are completed to prevent any issues during the return process. However, I appreciate your feedback and recognize it as a valuable suggestion. I will pass it along to our internal team for review.

I will now close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer

[WrongedByCS]

They have no intent on making it fair for the customer. Refuse to send out a CPU before receiving your broken one. Do not accept this.