Second xtu post, smartest giys on the net, and still nothing...

[JoeyG]

Listen ive been using xtu for awhile. I'm very familiar with it. I just have an issue that baffles me and idk what to do. I e uninstalled it reinstalled etc. I just upgraded from a 13700k (no problems) to a 14900k. The first problem is the ai gets down to 2 seconds than ab error pops up and it won't work. Even set bios to default. Problem 2 and biggest proble.!! Plz help. There are no metric in the logging but memory..how the heck do I fix this plz help help help. The metric are the most important if the ai csnt be fixed. Ps I replied by email before and for some reason got the cant reply through email, email 7 days later so u guys never got my responses.
I've tried bios default I've tried earlier versions plz help. Seriously u guys cant give me an answer on your own 14900k and xtu? And.noone had.ever had this problem before and cant solve it..these are the cream out the crop highest in co puter "nerds" myself included on the net and we cnat figure this out?? Plz I gotta measure this. Remember the 14900k is the most stable processor I gotta monitor it when tinkering. Thanks

[RandyT_Intel]

Hi JoeyG,

Please obtain the verbose logs so we can investigate further and check your concern for additional review. For guidance on how to retrieve the verbose logs, refer to this guide:

@JoeyG I updated this post for you to have guidance on how to obtain verbose logs.

Follow below steps to obtain verbose (level 4) XTU log file (XtuCore):

1. Open Registry Editor 
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ].

Once you have these logs, please share it here.

Best regards,

Randy T.

Intel Customer Support Technician

[JoeyG]

Ok I will be back soth them

[JoeyG]

dude i cant siugn in to get that article a the stupid azue link..no matter what i dio..do betterr

[JoeyG]

dude seriopusly u send em a link that doesntr work too..wtf

[JoeyG]

thes are the logs from intel all can find without your article working bro

here is the logs from the settings menu a few of them..maybe they will help idk broi

[RandyT_Intel]

@JoeyG I updated this post for you to have guidance on how to obtain verbose logs. 

Follow below steps to obtain verbose (level 4) XTU log file (XtuCore):

1. Open Registry Editor 
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ].

[JoeyG]

Ok I will post logs in a couple.mijs thanks for directions

[RandyT_Intel]

@JoeyG understood, thank you I will wait for your response.

[RandyT_Intel]

Hi JoeyG,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

[JoeyG]

hers the latest logs ya still same issue

[RandyT_Intel]

Hi JoeyG,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,

Randy T.

Intel Customer Support Technician

[JoeyG]

any luck or p;rogress?

[RandyT_Intel]

Hi JoeyG,

I appreciate your patience and are committed to helping you resolve this matter. To ensure a complete uninstallation and reinstallation of XTU, please follow these steps carefully. Sometimes there are lingering files that can cause interference, so make sure you tried below steps as well, not just uninstalling the utility.

1. Open Windows* Command Prompt as an admin (Run as administrator) and enter: "sc delete XTU3SERVICE".
2. Delete any folder named Intel® XTU from these locations: C:\Program Files\Intel and C:\ProgramData\Intel. Notice that ProgramData folder may be hidden. 
3. Delete the folder named Intel Telemetry under C:\ProgramData.
4. You may want to reboot your system.

I appreciate your cooperation as this is the first time we've encountered this issue in the field. Although we have not been able to reproduce the issue with our 14900K systems, we are dedicated to assisting you.

1. Please check if the linpack_xeon64.exe file exists in the expected directory. C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Binaries
2. Ensure aioc.onnx file exists in C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Client

To further assist you, could you please provide the following details?

• An image of your OC BIOS settings.
• Did you experience any system crashes while overclocking before the issue appeared?
• Were you able to use the "Advanced Tuning" tab? Are there any greyed-out settings, or does this tab function normally?
• Were you able to use AI Assist with your 14900K previously, or did this issue occur on the first XTU run?
• Did the monitoring stop after the characterization error message? Was monitoring available before using AI Assist?

Your feedback is invaluable to us, and we are eager to resolve this issue promptly. Thank you for your cooperation and understanding.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi JoeyG,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi JoeyG,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician