WHEA-Logger Event ID 1

nkok · ‎05-14-2025

On every boot, I got the WHEA-Logger error, event id 1. It just slow down the boot process and didn't cause BSOD.

Crash dump using WinDbg is as follows:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffc101b0c26070, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

Mini Kernel Dump does not contain unloaded driver list
Mini Kernel Dump does not contain unloaded driver list

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1078

    Key  : Analysis.Elapsed.mSec
    Value: 1201

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 312

    Key  : Analysis.Init.Elapsed.mSec
    Value: 22571

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 98

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Bugcheck.Code.TargetModel
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 0x18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffc101b0c26070

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20250515-1112.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

FAULTING_THREAD:  ffffc101b0f560c0

PROCESS_NAME:  smss.exe

STACK_TEXT:  
ffff8b03`23e81a90 fffff801`22f5f05f     : ffffc101`b0c26050 00000000`00000000 ffffc101`b0c26070 00000000`00000022 : nt!LkmdTelCreateReport+0x139
ffff8b03`23e81fd0 fffff801`22f5ef56     : ffffc101`b0c26050 fffff801`00000000 000000c1`00000000 000000c1`b07ff840 : nt!WheapReportLiveDump+0x7b
ffff8b03`23e82010 fffff801`22dd4ff1     : 00000000`00000001 ffff8b03`23e82480 000000c1`b07ff840 00000000`0000028c : nt!WheapReportDeferredLiveDumps+0x7a
ffff8b03`23e82040 fffff801`22c77707     : 00000000`00000000 ffffc101`ae941030 00000000`00000103 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x59
ffff8b03`23e82070 fffff801`22a12005     : ffffc101`b0f50000 ffffc101`b0f3ab50 ffff8b03`23e82480 ffffc101`00000000 : nt!NtSetSystemInformation+0x1f7
ffff8b03`23e82400 00007ffe`66b10a64     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000c1`b07ff7e8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`66b10a64


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND: .process /r /p 0xffffc101b0eab040; .thread 0xffffc101b0f560c0 ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner
---------

The spec of my machine using Intel SSU is as attached.

Appreciate if you help to diagnose what's the root cause of the hardware error?

Thanks.

JedG_Intel · ‎05-15-2025

Hello nkok,

Thank you for posting on Intel Community Forum.

For me to address this properly, I'll need more information from you. Please share the information below.

1. Was this working fine before?

2. Are there any recent changes with the system?

3. What troubleshooting steps has been performed?

4. Have you checked the other components individually?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

nkok · ‎05-16-2025

Hi Jed,

1. Was this working fine before?

Actually, the WHEA-Logger event id 1 was happening since day 1 of my purchase for 1.5 years ago. Just a week ago, I decided to change the SSD due to many BSOD happened with stornvme event id 129 that freeze my laptop randomly. After changing the SSD, the hard disk freezing is now gone. But the WHEA-logger event id 1 still happen with no BSOD. Then I did further googling and got the WinDbg to debug the dump as raised in the post.

2. Are there any recent changes with the system?

As described in 1 above.

3. What troubleshooting steps has been performed?

Used Lenovo Vantage Commercial software to perform ALL hardware test, all pass
Event id 6062, Netntw14.sys happened all the time. Thought the network card was causing the WHEA-Logger event id 1. Perform hardware test but it passed. Googled and fix it by changing the registry value.
Yesterday contacted Lenovo Premium Support, use the Lenovo Diagnostics Evolution and found out that the NVidia RTX3070 failed the test. Now I am waiting for part replacement on 19/5/2025.

4. Have you checked the other components individually?

Yes. The NVidia RTX3070 is tested faulty with Lenovo Diagnostics Evolution. Will report back if after changing the RTX3070, the WHEA problem still persist.

Thanks.

Best regards,

NK KOK

JedG_Intel · ‎05-18-2025

Hello nkok,

Thank you for providing all the necessary information. As the Nvidia RTX 3070 did not pass the diagnostic test and a replacement unit is being arranged, we will pause further action for now. Please do not hesitate to inform me if the same issue recurs.

Best regards,

Jed G.

Intel Customer Support Technician

nkok · ‎05-19-2025

Hi Jed,

After replacing the motherboard, the WHEA-Logger event id is gone, but surprisingly the NVidia RTX 3070 still failed the Lenovo Evolution Diagnostics for DirectCompute Standard Mathematical Operations Test and DirectCompute Advanced Mathematical Operations Test. Also it gives rise to new error, event id 7043: The Lenovo Intelligent Thermal Solution Service service did not shut down properly after receiving a pre-shutdown control.

For now I think these error were not related to Intel, you can close the case.

Thanks.

JedG_Intel · ‎05-20-2025

Hi nkok,

Thank you for this update and your efforts are highly appreciated. As the issue is possibly related to a different component, I'll proceed with closing this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician