一个奇怪的CPU故障，很鼻子一酸，大哭起来

[黎肛]

我有一台台式组装机使用i7 8700和微星Z390主板，硬盘是pci-e nvme

这台电脑使用时经常死机，多见于游戏和网页视频，死机频率从5分钟-2小时不等。

经过外设设备减少测试，更换内存/硬盘/主板/显卡等测试，尝试安装不同版本的操作系统都没能解决问题

在一次使用aida64性能测试中意外发现所有FPU相关测试一点击就死机

今天下载了IPDT_Installer_4.1.5.37_64bit，测试时，当Prime Number状态是Testing的时候马上就死机（鼠标不动了/键盘Num Lock键也不能亮灯），照片请看附件，请已解决的朋友提供解决方案，在此谢谢。

[Jose_V_Intel]

Hello ,

Thank you for posting on the Intel Community. 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Based on the information that you provided and in order to better understand your issue please provide the following information: 

• Please provide an Intel® System Support Utility report in .txt format. (make sure to select all the options before the scan)

• What are the games that occur with the crash issue, have you tried other games or applications?

• Does it happen at idle?

• Provide Pictures or videos of the issue.

• Is there any error message when it crashes?

• When does the issue start?

We will be waiting for your answers.

Regards.

Jose V.

Intel® Customer Support Technician

[Vigil_Z_Intel]

Please contact intel China customer support

[Maria_R_Intel]

Hello 黎肛,

Were you able to check the previous post?

Let me know if you need more assistance.

If you prefer to contact us in your native language please visit our support pages:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR
•  Intel Customer Support Chat

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello 黎肛,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician