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romo21
Beginner
68 Views

BSOD Machine_Check_Exception & Clock_Watchdog_Timeout

To start, below are the details of my rig.

- MSI Z390-A PRO LGA1151 (Intel 8th and 9th Gen) M.2 USB 3.1 Gen 2 DDR4 HDMI DP CFX Dual Gigabit LAN ATX Z390 Gaming Motherboard

- Intel Core i7-9700K Desktop Processor 8 Cores up to 4.9 GHz Turbo unlocked

- Corsair Hydro Series H60 AIO Liquid CPU Cooler, 120mm Radiator, 120mm SP Series PWM Fan

- G.SKILL TridentZ Series 16GB (2 x 8GB) 288-Pin DDR4 3200 (PC4 25600) Z170 Platform Desktop Memory F4-3200C16D-16GTZKW

- Intel 660p 1TB m.2 2280 PCIe Encrypted Internal SSD SSDPEKNW010T8X1

- MSI GeForce RTX™ 3070 GAMING X TRIO PCI Express® Gen 4 5888 Boost: 1830 MHz Memory speed 14 Gbps 8GB GDDR6 256-bIt

- Dell Gaming Monitor S2417DG YNY1D 24-Inch Screen LED-Lit TN with G-SYNC, QHD 2560 x 1440, 165Hz Refresh Rate, 1ms Response Time, 16:9 Aspect Ratio

A couple of weeks ago after having been able to play perfectly fine for about a month, my computer started to freeze and I'd get the BSOD with the errors above while playing video games. It is now becoming more frequent. I've tried everything from ensuring windows is up to date, uninstalling/reinstalling GPU/CPU drivers, updating BIOS, removing third-party apps, doing a system reset that involved removing everything and reinstalling windows all over again, and even fidget with the parts to ensure nothing was out of place or loose.  I've also checked that all my temperatures were within normal limits for gaming, which they were. 

With the research I've done, the conclusion is that it might be my processor but I've had it for less than a month. I know it happens all the time where parts become faulty, but I want to make sure I'm not missing anything before I commit to replacing it or any other part that might be doing it.

I've attached the mini dump information and pictures of the errors or warnings that are showing in my event viewer. I highlighted the critical event because I believe that's the one from when my computer last crashed. Ultimately, I do not know enough about these things to understand the mini dump information or the even viewer information, so I'd greatly appreciate the opinion of anyone that knows anything about this stuff. Thank you!

0 Kudos
3 Replies
AndrewG_Intel
Moderator
56 Views

Hello @romo21

Thank you for posting on the Intel® communities.

We recommend following the steps below in case you haven't tried yet:

 

1- Make sure you have the latest drivers for the discrete video card (GeForce RTX 3070) and make sure that you are running the latest Windows® version (based on the Dump File it seems that the Windows® version is 19041). The latest version available is 19042 and you may download it from this link: Download Windows 10*

 

2- Check the Blue Screen of Death (BSOD) error message on Microsoft's web site. Refer to: Troubleshoot blue screen errors*.

 

3- Since you mentioned the issues happen only while gaming, check with the game developers to confirm your system meets the recommended requirements, recommended settings and to make sure you have the latest updates and patches.

 

4- Check CPU and power supply fans; and power supply cables to make sure they are properly installed and connected.

 

5- Verify that all key hardware components are fully compatible, for instance:

  • Depending upon the processor's Stepping code, the motherboard may need a specific BIOS version for the processor to work properly. The latest BIOS version for MSI Z390-A PRO* is 7B98v1C. Check with your motherboard manufacturer (OEM) to confirm if a BIOS update is needed.
  • The Intel® Core™ i7-9700K Processor supports Memory Types DDR4-2666MHz. Make sure the memory specifications comply with the processor's requirements. For instance, if using Intel® Extreme Memory Profile (Intel® XMP), check that the profile selected is not higher than what the CPU supports.

 

6- Test loading BIOS defaults and undo (if applicable) any overclocking setting or any setting that manipulated/changed processor and memory frequency and/or voltage either in the BIOS or through software. Check with your motherboard manufacturer for proper assistance and key considerations before loading BIOS defaults.

 

7- Run the Intel® Processor Diagnostic Tool to perform a test on the CPU and verify its functionality.

Note: For this test, it is required that there are no overclocking settings set on the motherboard BIOS or on overclocking software. You may need to load BIOS defaults before running this tool.

Also, please make sure that you are downloading the proper version (32 or 64 bit) based on your operating system (OS) architecture.

Once the test is done, to save the report, click on "File >> View Results File" and attach the .txt file to your reply.

 

8- Run the Windows Memory Diagnostic. To launch the Windows Memory Diagnostic tool, open the Start menu, type “Windows Memory Diagnostic”, and press Enter.

You may also test with a free, standalone memory testing program like Memtest86+*

 

9- Test the system using minimal configuration. Remove non-necessary components, adapters, etc. If possible, test using only the integrated graphics of the processor (for instance. disabling or removing the discrete video card).

 

10- If possible, try a swap test with key components. For instance, if you have handy another CPU, Memory Sticks, or SSDs, you may check one at a time to see if the issue follows a specific component. If no additional Memory Sticks to test, you may then test one stick at a time and test different memory slots.

 

If the problem persists, please provide the following details:

A- Is there any sign of physical damage on the processor?

B- Did you overclock the processor?

C- Did you enable Intel XMP and if yes, what was the memory speed configured?

D- Run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

 

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

 

AndrewG_Intel
Moderator
35 Views

Hello romo21

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
25 Views

Hello @romo21

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician