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AEzer
Beginner
1,277 Views

Imc Fail 5820k

Hi there ,need your advice .For last few weeks graphical artifacts in browser, mostly in youtube, Impossible to install any build of windows 10 "windows setup cant configure hardware" or just blue screen. Artifacts in photoshop camera raw,lines, dots during adjustments.

Tested system with AIda64,(CPU FAIL,) memtest86/64,(pass) IPDT Imc fail.

Tested gpu in other pc -no artifacts

Replaced psu.

Tested cpu with another moterboard,same issue.

During the tests cpu not overclocked

Any ideas? Thank you

5820k

asus x99 m ws/se

evga gtx 1070

predator hyperx 4x4gb 2133

Bios updated

New hdd

0 Kudos
8 Replies
idata
Community Manager
171 Views

Hello Lakeside,

Thank you for posting on the Intel ® communities.

I can see that you are experiencing issues with your processor.

In order to assist you in the best way I would like to request an System Support Utility report. This report can be generated from our tool, you can refer to the link below so you can download it:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

I would also like to mention that I have edited your response and I have added all of the information provided in a .txt file which has been attached, this is to have a faster and easier access at the different posts.

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
AEzer
Beginner
171 Views

Thank you for your time,i just contacted online support also. SSU report attached. Hopefully you will be able to help me.

idata
Community Manager
171 Views

Hello Lakeside,

 

 

Thank you for your response.

 

 

Please download the Intel ® Extreme Tuning Utility from the link below:

 

 

https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-

 

 

Once downloaded, please run it and perform a stress test on the processor, once completed, please take a screenshot of it and attach it to this thread.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
AEzer
Beginner
171 Views

Hi David, here it is. Thank you.

idata
Community Manager
171 Views

Hello Lakeside,

 

 

Thank you for your response.

 

 

I have sen you a private message with further steps to follow in order to address the problem you are experiencing.

 

 

Please check your private message inbox.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
AEzer
Beginner
171 Views

Thank you very much for your help!

idata
Community Manager
171 Views

Hello CHESTERBESTERFESTERTESTER,

 

 

Thank you for your response and for posting in our Intel ® communities

 

In this case, your Issue will be addressed in here Re: /thread/145974 Imc Fail 5820k

 

We will proceed to close this ticket so we can unify your inquiry.

 

 

I hope this helps.

 

 

Regards,

 

Diego S.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

EKING3
Beginner
171 Views

For those who are still looking for a solution to this issue:

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