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Beginner
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i7-7700k failing Intel Processor Diagnostic Tool

Hello,

I have been trying to get my i7-7700k to pass the Intel Processor Diagnostic Tool for the past 2 months after experiencing some stability issues within a specific game (PLAYERUNKOWN'S BATTLEGROUNDS) and I usually get failures around the points of Prime Number or Math and I am trying to figure out what I can do to make it pass all the way through because then I feel like I will have less stability issues within a game. I have reinstalled the Tool several times with my most recent results being posted at the bottom. I would like to have my processor pass the Test and would like to know what I can do to make that happen.

--- IPDT64 - Revision: 4.1.0.27

--- IPDT64 - Start Time: 6/27/2018 10:37:11 PM

CPU1

Genuine Intel CPU Test

Module Version: 1.0.15.64b.W

Start Time: Wed Jun 27 22:37:11 2018

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Wed Jun 27 22:37:11 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.18.64b.W

Start Time: Wed Jun 27 22:37:11 2018

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Wed Jun 27 22:37:11 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.15.64b.W

Start Time: Wed Jun 27 22:37:11 2018

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Wed Jun 27 22:37:11 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.20.64b.W

Start Time: Wed Jun 27 22:37:12 2018

Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- Determining MMX - SSE capabilities ---

..MMX is supported on this CPU..

..SSE is supported on this CPU..

..SSE2 is supported on this CPU..

..SSE3 is supported on this CPU..

..SSSE3 is supported on this CPU..

..SSE4.1 is supported on this CPU..

..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Wed Jun 27 22:37:12 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.11.64b.W

Start Time: Wed Jun 27 22:37:12 2018

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 16.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Wed Jun 27 22:37:12 2018

Total Time: seconds: 0

--------------------------------------------------------------------

--- IPDT64 - Temperature Monitor Results

Temperature Monitor will run in parallel with compatible modules

--- Temperature Test ---

...

Version 1.0.18.64b.W

...

Current Junction Temperature is 80C

Current Degrees Below Max 20C

Maximum Junction Temp Allowed 100C

Test Result - PASS

Expected Greater than 1 degrees below max

Received 20 degrees below max

--- Temperature Test ---

...

Version 1.0.18.64b.W

...

Entering run forever

Current Junction Temperature is 80C

Current Degrees Below Max 20C

Maximum Junction Temp Allowed 100C

Test Result - PASS

Expected Greater than 1 degrees below max

Received 20 degrees below max

Test PASSED

Current Junction Temperature is 100C

Current Degrees Below Max 0C

Maximum Junction Temp Allowed 100C

Test Result - FAIL

Please check your Processor Thermal Solution

Temperature Monitor Stopped by User

--------------------------------------------------------------------

System Information

------------------

Processor Name: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Processor Information: Family 6 Model 158 Stepping 9

Number of Physical Cores: 4

Number of Logical Cores: 8

Operating System: Microsoft Windows 10 Home 64-bit

Graphics Information: NVIDIA GeForce GTX 1070

--------------------------------------------------------------------

--- IPDT64 - End Time: 6/27/2018 10:37:16 PM

--- IPDT64 - Result: Fail

--------------------------------------------------------------------

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7 Replies
Highlighted
Community Manager
28 Views

Thank you very much for sharing your issue with the Intel Communities Team, HighIntel. I will be more than glad to assist you.

 

 

First, I would like to know if you are running PLAYERUNKOWN'S BATTLEGROUNDS with the processor's integrated graphics (Intel® HD Graphics 630) or using a discrete graphics card?

 

If you are using the Integrated Graphics card, please try to set the graphics settings of the game as this YouTube* video shows: https://www.youtube.com/watch?v=AH5KqJFcodc https://www.youtube.com/watch?v=AH5KqJFcodc

 

Third party links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Then, by checking the results of the Intel® Processor Diagnostic Tool, I can see that the test is failing because of the temperature reached by the processor.

 

Please follow the steps provided in this article to try to fix this temperature issue: https://www.intel.com/content/www/us/en/support/articles/000005776/processors/intel-core-processors.... https://www.intel.com/content/www/us/en/support/articles/000005776/processors/intel-core-processors....

 

 

 

Antony S.
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Highlighted
Community Manager
28 Views

Hello, HighIntel.

 

 

I would like to know if you still need assistance. If so, please do not hesitate to reply to this thread.

 

 

 

Antony S.
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Highlighted
New Contributor III
28 Views

I found ""Current Junction Temperature is 100C"" is too hot

also I found ""Current Degrees Below Max 0C"" is too cool

I recommend you to apply THERMAL PASTE on top side of the processor,

once you complete the process , recheck using IPDT64,

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Highlighted
Beginner
28 Views

Part 1.) I am using my EVGA Geforce GTX 1070 graphics card so the information provided is irrelevant and not applicable.

Part 2.) The bios has not been changed since I purchased my prebuilt PC back in October of 2017 and I do not have a flash drive to potentially update the bios. Also the computer does get really hot during the test but it is in a well-ventilated position within my computing area.

So now can I get other answers that pertain to the information provided and not on assumptions?

Highlighted
Beginner
28 Views

Hello Intel (maiden post here)

It is good to see that I am not alone on this. I too have an EVGA 1070 GTX FTW and I am also encountering the same issue with ICM when I run Intel's diagnostic software. Now this is on a brand spankin new Intel replacement CPU. Here are the test results:

--- IPDT64 - Revision: 4.1.0.31

--- IPDT64 - Start Time: 22/11/2018 8:26:31 PM

CPU1

Genuine Intel CPU Test

Module Version: 1.0.16.32b.W

Start Time: Thu Nov 22 20:26:32 2018

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Thu Nov 22 20:26:32 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.20.64b.W

Start Time: Thu Nov 22 20:26:33 2018

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i7-6850K CPU @ 3.60GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Thu Nov 22 20:26:33 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.16.64b.W

Start Time: Thu Nov 22 20:26:33 2018

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 15360

Cache Size Test Passed!!!

End Time: Thu Nov 22 20:26:33 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.21.64b.W

Start Time: Thu Nov 22 20:26:33 2018

Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- Determining MMX - SSE capabilities ---

..MMX is supported on this CPU..

..SSE is supported on this CPU..

..SSE2 is supported on this CPU..

..SSE3 is supported on this CPU..

..SSSE3 is supported on this CPU..

..SSE4.1 is supported on this CPU..

..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Thu Nov 22 20:26:33 2018

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Parallel_PrimeNum_i7-6 Test

Module Version: 1.0.0.9

Start Time: 22/11/2018 8:26:35 PM

Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass

Prime Number Generation Test

Module Version: 1.0.19.64b.W

Start Time: Thu Nov 22 20:26:35 2018

DetectUtils64 DLL Version - 1.1.2

AVX is supported in your OS

Max AVX supported = AVX2

Test Result - PASS

Operation Per Second: 92123

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Thu Nov 22 20:26:55 2018

Total Time: seconds: 20

Parallel_PrimeNum_i7-6

End Time: 22/11/2018 8:26:55 PM

--------------------------------------------------------------------

CPU1

Parallel_FP_i7-6 Test

Module Version: 1.0.0.9

Start Time: 22/11/2018 8:26:55 PM

Test Result - PASS

Module Math_FP.exe Completed - Pass

Floating Point Test

Module Version: 1.0.18.64b.W

Start Time: Thu Nov 22 20:26:55 2018

DetectUtils64 DLL Version - 1.1.2

AVX is supported in your OS

Max AVX supported = AVX2

FMA3 supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 370.955

Error: 0

--- Floating Point Test Passed!!!---

End Time: Thu Nov 22 20:27:15 2018

Total Time: seconds: 20

Parallel_FP_i7-6

End Time: 22/11/2018 8:27:15 PM

--------------------------------------------------------------------

CPU1

Parallel_Math_i7-6 Test

Module Version: 1.0.0.9

Start Time: 22/11/2018 8:27:15 PM

Test Result - PASS

Module Math_FP.exe Completed - Pass

Module Math_PrimeNum.exe Completed - Pass

Module AVX.exe Completed - Pass

Module FMA3.exe Completed - Pass

Floating Point Test

Module Version: 1.0.18.64b.W

Start Time: Thu Nov 22 20:27:15 2018

DetectUtils64 DLL Version - 1.1.2

AVX is supported in your OS

Max AVX supported = AVX2

FMA3 supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 0.26

Error: 0

--- Floating Point Test Passed!!!---

End Time: Thu Nov 22 20:28:45 2018

Total Time: seconds: 90

Prime Number Generation Test

Module Version: 1.0.19.64b.W

Start Time: Thu Nov 22 20:27:15 2018

DetectUtils64 DLL Version - 1.1.2

AVX is supported in your OS

Max AVX supported = AVX2

Test Result - PASS

Operation Per Second: 38277

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Thu Nov 22 20:28:47 2018

Total Time: seconds: 92

AVX Test

Module Version: 2.0.20.64b.W

Start Time: Thu Nov 22 20:27:15 2018

Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---

..AVX is supported by this CPU..

..AVX2 is supported by this CPU..

..AVX512BW is NOT supported by this CPU..

..AVX512CD is NOT supported by this CPU..

..AVX512DQ is NOT supported by this CPU..

..AVX512ER is NOT supported by this CPU..

..AVX512F is NOT supported by this CPU..

..AVX512IFMA52 is NOT supported by this CPU..

..AVX512PF is NOT supported by this CPU..

..AVX512VBMI is NOT supported by this CPU..

..AVX512VL is NOT supported by this CPU..

..AES is supported by this CPU..

..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2

AVX2 Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

End Time: Thu Nov 22 20:28:50 2018

To...

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Highlighted
Beginner
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*correction* I meant to type IMC (Integrated Memory Controller) -- not "ICM". Please pardon my mechanical dyslexia. In the meantime I ran the Intel Extreme Tuning stress test (I did not over clock). The stress test pased with flying colours but I still get a fail on the IMC. Solutions anyone?

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Highlighted
Community Manager
28 Views

Hello CHESTERBESTERFESTERTESTER,

 

 

Thank you for your response and for posting in our Intel ® communities

 

In this case, your Issue will be addressed in here Re: /thread/145974 Imc Fail 5820k

 

We will proceed to close this ticket so we can unify your inquiry.

 

 

I hope this helps.

 

 

Regards,

 

Diego S.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

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