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Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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Intel® DSA is not Detecting my Devices

coe_osiris
Beginner
294 Views

As the subject, the DSA is not detcting my devises and updating. Please see attached file .

0 Kudos
6 Replies
JosueO_Intel
Moderator
276 Views

Hello coe_osiris,


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working on Windows* 10?
  2. Do you get any error codes or messages?
  3. Which browser are you using?
  4. Did you update to Windows* 11 via a clean installation?


Also, please provide me the latest Intel Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.


Note: Uncheck Hide System files to see the ProgramData folder.

Check this link for instructions on how to show hidden files:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files



Regards, 


Josue O.  

Intel Customer Support Technician



coe_osiris
Beginner
250 Views

Hi ! Tks. for attention

 
1 . Yes it  was worked  very well on windows 10
 
2 . no, i didi not received any error cod
 
3 . I'm using bouth , Chrome and Edge
 
4 . i did an update from windows 10 as recommended by microsoft
 
 
I can not find c:/programaData\ intel\dsa as informed
 
Thanks
JosueO_Intel
Moderator
265 Views

Hello coe_osiris,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
247 Views

Hello coe_osiris,


Thank you for the information provided, in this case, please try following the next steps:


1. Clear the browser cache and close the browser.

2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge.


If this doesn't result in the Intel® DSA scan working correctly, try the following:


1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...


2. Download and install the latest Intel® DSA version

https://www.intel.com/content/www/us/en/support/detect.html



In case the issue persists, please provide me with a screenshot of the issue. 


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
227 Views

Hello coe_osiris,


Were you able to perform the steps provided in the previous post?


Let us know if you still need assistance.


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
211 Views

Hello coe_osiris,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



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