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Intel Driver and Support Assistant Error 0x80072EFF

Jami
Beginner
‎10-08-2023 05:47 PM
3,547 Views

 

Note: I understand this probably isn't posted in the proper section but I couldn't find the proper section. Thanks

 

Hi, I'm trying to update my drivers on my HP SPECTRE x360 15-ch0xx running Windows 11.

The Intel driver and support assistant says installation failed. Unknown issue with installation. 0x80072EFF. 

Here's the log

[16EC:2E18][2023-10-08T17:28:00]i001: Burn v3.11.2.4516, Windows v10.0 (Build 22621: Service Pack 0), path: C:\Users\Jami\AppData\Local\Temp\{0C4650A1-A658-4123-A07E-DF203E34A310}\.cr\Intel-Driver-and-Support-Assistant-Installer.exe
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing numeric variable 'DCASelectedForInstall' to value '0'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing numeric variable 'DCAAskedUserForConsent' to value '0'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing numeric variable 'DCAConsentValue' to value '0'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing numeric variable 'SetInstallationId' to value '0'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing string variable 'IsLTSC' to value 'false'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing version variable 'VCRedist2022x86' to value '14.32.31332.0'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing string variable 'IsWin64Bit' to value 'true'
[16EC:2E18][2023-10-08T17:28:00]i000: Initializing version variable 'VCRedist2022x64' to value '14.32.31332.0'
[16EC:2E18][2023-10-08T17:28:00]i009: Command Line: '-burn.clean.room=C:\Users\Jami\Downloads\Intel-Driver-and-Support-Assistant-Installer.exe -burn.filehandle.attached=748 -burn.filehandle.self=568'
[16EC:2E18][2023-10-08T17:28:00]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jami\Downloads\Intel-Driver-and-Support-Assistant-Installer.exe'
[16EC:2E18][2023-10-08T17:28:00]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Jami\Downloads\'
[16EC:2E18][2023-10-08T17:28:00]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800.log'
[16EC:2E18][2023-10-08T17:28:00]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'
[16EC:2E18][2023-10-08T17:28:00]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'
[16EC:2E18][2023-10-08T17:28:01]i000: Loading managed bootstrapper application.
[16EC:2E18][2023-10-08T17:28:01]i000: Creating BA thread to run asynchronously.
[16EC:062C][2023-10-08T17:28:02]i000: Launching custom Bootstrapper UI
[16EC:062C][2023-10-08T17:28:02]i000: Source environment: Production
[16EC:062C][2023-10-08T17:28:02]i000: Invoked program: Installer
[16EC:062C][2023-10-08T17:28:02]i000: Request initiator: Unknown
[16EC:062C][2023-10-08T17:28:02]e000: Failed to read installation ID due to error: System.Exception: Software\Intel\Driver and Support Assistant registry key does not exist
at Intel.DSA.CommonCore.Controllers.Telemetry.InstallationTelemetryController.GetInstallationId()
at BootstrapperUI.BootstrapperUI.Run()
[16EC:062C][2023-10-08T17:28:02]i000: Setting numeric variable 'SetInstallationId' to value 1
[16EC:062C][2023-10-08T17:28:02]i000: Setting string variable 'InstallationIdValue' to value '6776aabc-5108-41fe-9980-717181564d6e'
[16EC:2E18][2023-10-08T17:28:03]i100: Detect begin, 6 packages
[16EC:2E18][2023-10-08T17:28:03]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[16EC:2E18][2023-10-08T17:28:03]i000: Setting version variable 'VCRedist2022x64Local' to value '14.32.31326.0'
[16EC:2E18][2023-10-08T17:28:03]i000: Setting version variable 'VCRedist2022x86Local' to value '14.32.31326.0'
[16EC:2E18][2023-10-08T17:28:03]i000: Setting string variable 'WindowsBuild' to value '22621'
[16EC:2E18][2023-10-08T17:28:03]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[16EC:2E18][2023-10-08T17:28:03]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[16EC:2E18][2023-10-08T17:28:03]i000: OnDetectPackageComplete (PackageState.Absent): Currently Installed Version:, Install Kind: Install
[16EC:2E18][2023-10-08T17:28:03]i052: Condition 'VCRedist2022x86Local >= VCRedist2022x86' evaluates to false.
[16EC:2E18][2023-10-08T17:28:03]i052: Condition 'VCRedist2022x64Local >= VCRedist2022x64' evaluates to false.
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: NetFx462Web, state: Present, cached: None
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: NetFx472Web, state: Present, cached: None
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: DriverSupportAssistantInstaller, state: Absent, cached: None
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: None
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: vc_redist.x64.exe, state: Absent, cached: None
[16EC:2E18][2023-10-08T17:28:03]i101: Detected package: DCAInstaller, state: Absent, cached: None
[16EC:2E18][2023-10-08T17:28:03]i000: Setting string variable 'IsLTSC' to value 'false'
[16EC:2E18][2023-10-08T17:28:03]i000: Setting string variable 'IsWin64Bit' to value 'true'
[16EC:2E18][2023-10-08T17:28:03]i199: Detect complete, result: 0x0
[16EC:0C7C][2023-10-08T17:28:03]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/install/start/23.4.39.9;UserAgent: DSAInstaller/23.4.39.9 (installer/user//6776aabc-5108-41fe-9980-717181564d6e);Verb: HEAD
[16EC:0C7C][2023-10-08T17:28:03]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/install/start/23.4.39.9;X-DSA-Version: 1.6.0.2 200
[16EC:062C][2023-10-08T17:28:07]i000: Setting numeric variable 'DCAAskedUserForConsent' to value 1
[16EC:062C][2023-10-08T17:28:07]i000: languageCode=en
[16EC:062C][2023-10-08T17:28:12]i000: Setting numeric variable 'DCASelectedForInstall' to value 1
[16EC:062C][2023-10-08T17:28:12]i000: Setting numeric variable 'DCAConsentValue' to value 1
[16EC:2E18][2023-10-08T17:28:12]i200: Plan begin, 6 packages, action: Install
[16EC:2E18][2023-10-08T17:28:12]i052: Condition 'IsLTSC = "true" OR WindowsBuild < 14393' evaluates to false.
[16EC:2E18][2023-10-08T17:28:12]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[16EC:2E18][2023-10-08T17:28:12]i052: Condition 'IsLTSC = "false" AND WindowsBuild >= 14393' evaluates to true.
[16EC:2E18][2023-10-08T17:28:12]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
[16EC:2E18][2023-10-08T17:28:12]i000: Setting string variable 'WixBundleRollbackLog_DriverSupportAssistantInstaller' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800_000_DriverSupportAssistantInstaller_rollback.log'
[16EC:2E18][2023-10-08T17:28:12]i000: Setting string variable 'WixBundleLog_DriverSupportAssistantInstaller' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800_000_DriverSupportAssistantInstaller.log'
[16EC:2E18][2023-10-08T17:28:12]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[16EC:2E18][2023-10-08T17:28:12]i000: Setting string variable 'WixBundleLog_vc_redist.x86.exe' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800_001_vc_redist.x86.exe.log'
[16EC:2E18][2023-10-08T17:28:12]i052: Condition 'IsWin64Bit = "true"' evaluates to true.
[16EC:2E18][2023-10-08T17:28:12]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x64.exe
[16EC:2E18][2023-10-08T17:28:12]i000: Setting string variable 'WixBundleLog_vc_redist.x64.exe' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800_002_vc_redist.x64.exe.log'
[16EC:2E18][2023-10-08T17:28:12]i052: Condition 'DCASelectedForInstall = 1' evaluates to true.
[16EC:2E18][2023-10-08T17:28:12]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\Jami\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20231008172800_003_DCAInstaller.log'
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: NetFx462Web, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: DriverSupportAssistantInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: vc_redist.x64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[16EC:2E18][2023-10-08T17:28:12]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
[16EC:2E18][2023-10-08T17:28:12]i299: Plan complete, result: 0x0
[16EC:2E18][2023-10-08T17:28:12]i300: Apply begin
[16EC:2E18][2023-10-08T17:28:12]i010: Launching elevated engine process.
[16EC:2E18][2023-10-08T17:28:14]i011: Launched elevated engine process.
[16EC:2E18][2023-10-08T17:28:14]i012: Connected to elevated engine.
[37F8:2228][2023-10-08T17:28:14]i358: Pausing automatic updates.
[37F8:2228][2023-10-08T17:28:14]i359: Paused automatic updates.
[37F8:2228][2023-10-08T17:28:14]i360: Creating a system restore point.
[37F8:2228][2023-10-08T17:28:15]i361: Created a system restore point.
[37F8:2228][2023-10-08T17:28:15]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, options: 0x7, disable resume: No
[37F8:2228][2023-10-08T17:28:15]i000: Caching bundle from: 'C:\Users\Jami\AppData\Local\Temp\{3728A783-C56E-4E51-AB80-44E8DF59BC6D}\.be\Intel-Driver-and-Support-Assistant-Installer.exe' to: 'C:\ProgramData\Package Cache\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}\Intel-Driver-and-Support-Assistant-Installer.exe'
[37F8:2228][2023-10-08T17:28:15]i320: Registering bundle dependency provider: {ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, version: 23.4.39.9
[37F8:2228][2023-10-08T17:28:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, resume: Active, restart initiated: No, disable resume: No
[37F8:207C][2023-10-08T17:28:15]i305: Verified acquired payload: DriverSupportAssistantInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverSupportAssistantInstaller, moving to: C:\ProgramData\Package Cache\{63B67EA4-4AE1-4A45-A67D-21318B4345EF}v23.4.39.9\Intel Driver and Support Assistant Installer.msi.
[16EC:3958][2023-10-08T17:28:15]w343: Prompt for source of package: vc_redist.x86.exe, payload: vc_redist.x86.exe, path: C:\Users\Jami\Downloads\vc_redist.x86.14.32.31332.0.exe
[16EC:3958][2023-10-08T17:28:15]i338: Acquiring package: vc_redist.x86.exe, payload: vc_redist.x86.exe, download from: https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CF92A10C62FFAB83B4A2168F5F9A05E5588023890B5C0CC7BA89ED71DA527B0F/VC_redist.x86.exe
[37F8:207C][2023-10-08T17:29:38]i305: Verified acquired payload: vc_redist.x86.exe at path: C:\ProgramData\Package Cache\.unverified\vc_redist.x86.exe, moving to: C:\ProgramData\Package Cache\29E23DD7C19B03EB59304F9D1F8E7209C1167348\vc_redist.x86.14.32.31332.0.exe.
[16EC:3958][2023-10-08T17:29:38]w343: Prompt for source of package: vc_redist.x64.exe, payload: vc_redist.x64.exe, path: C:\Users\Jami\Downloads\vc_redist.x64.14.30.30704.0.exe
[16EC:3958][2023-10-08T17:29:38]i338: Acquiring package: vc_redist.x64.exe, payload: vc_redist.x64.exe, download from: https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CE6593A1520591E7DEA2B93FD03116E3FC3B3821A0525322B0A430FAA6B3C0B4/VC_redist.x64.exe
[16EC:3958][2023-10-08T17:32:06]e000: Error 0x80072eff: Failed attempt to download URL: 'https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CE6593A1520591E7DEA2B93FD03116E3FC3B3821A0525322B0A430FAA6B3C0B4/VC_redist.x64.exe' to: 'C:\Users\Jami\AppData\Local\Temp\{3728A783-C56E-4E51-AB80-44E8DF59BC6D}\vc_redist.x64.exe'
[16EC:3958][2023-10-08T17:32:06]e000: Error 0x80072eff: Failed to acquire payload from: 'https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CE6593A1520591E7DEA2B93FD03116E3FC3B3821A0525322B0A430FAA6B3C0B4/VC_redist.x64.exe' to working path: 'C:\Users\Jami\AppData\Local\Temp\{3728A783-C56E-4E51-AB80-44E8DF59BC6D}\vc_redist.x64.exe'
[16EC:3958][2023-10-08T17:32:06]e313: Failed to acquire payload: vc_redist.x64.exe to working path: C:\Users\Jami\AppData\Local\Temp\{3728A783-C56E-4E51-AB80-44E8DF59BC6D}\vc_redist.x64.exe, error: 0x80072eff.
[16EC:2E18][2023-10-08T17:32:06]e000: Error 0x80072eff: Failed while caching, aborting execution.
[37F8:2228][2023-10-08T17:32:06]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, resume: None, restart: None, disable resume: No
[37F8:2228][2023-10-08T17:32:06]i330: Removed bundle dependency provider: {ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}
[37F8:2228][2023-10-08T17:32:06]i352: Removing cached bundle: {ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, from path: C:\ProgramData\Package Cache\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}\
[37F8:2228][2023-10-08T17:32:06]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecbee3cf-26b3-4f27-854c-e2e16b3f7fa9}, resume: None, restart initiated: No, disable resume: No
[16EC:2E18][2023-10-08T17:32:06]i399: Apply complete, result: 0x80072eff, restart: None, ba requested restart: No
[16EC:062C][2023-10-08T17:32:06]e000: Failure from ApplyComplete: 0x80072EFF: None: Unknown issue with installation.
[16EC:3A74][2023-10-08T17:32:06]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/install/error/23.4.39.9/-2147012865/4/3;UserAgent: DSAInstaller/23.4.39.9 (installer/user//6776aabc-5108-41fe-9980-717181564d6e);Verb: HEAD
[16EC:3A74][2023-10-08T17:32:06]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/install/error/23.4.39.9/-2147012865/4/3;X-DSA-Version: 1.6.0.2 200

 

 

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Intel®_Driver_&_Support_Assistant_20231008172800.log
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3 Replies
DeividA_Intel
Employee
‎10-10-2023 09:05 AM
3,523 Views

Hello Jami,  


Thank you for posting on the Intel® communities. I can imagine how frustrating this situation is for you.


Based on your issue, I would like you to try the following:


1. Try to disable the antivirus, at least for the installation process.

2. If possible, disable your VPN.

3. You can also try this:

  1. Access Device Manager, then expand the Display Adapters option.
  2. Right-click the Intel graphics driver and select Update Driver.
  3. Click Browse my computer for drivers.
  4. Select Let me pick from all of the available drivers on my computer.
  5. If no older drivers are stored in the system, select Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or something similar, then click Next.
  6. Once an older driver is set, update the driver from IDSA.
  7. Reboot the system for installation to take effect.

4. For errors regarding write error:

  1. Follow steps 1 to 4 then proceed to do the following:
  2. After selecting Let me pick from all of the available drivers on my computer, look for the latest driver on the list.
  3. Click next and IDSA should show that all the drivers are up-to-date.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
‎10-13-2023 12:07 PM
3,491 Views

Hello Jami, 


I want to know if the steps I provided to you were useful, if not, you can reach out to me and let me know if you need additional support.


I looking forward to your next response.


Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
‎10-18-2023 03:12 PM
3,442 Views

Hello Jami, 


I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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