Re:Issue with 12th Gen Intel(R) Core(TM) i3-1215U 1.20 GHz processor

Alavux · ‎12-24-2023

Hello , newbiew here , having HP G9 250 LAPTOP till recently everything was running fine then since some recent time having starting to have a glitches and massive cpu drop outs
below base speed (1.20) and being still on 0.39/03.8 GHz , running ableton live 11 and cubase elements 12 also and having these awful issues , i have live perfomance soon and it's pretty annoying .

any kind of help please .

i hope all these specifications will help you to resolve issues , i just want stable perfomance nothing else , Windows is setted to maximum perfomance
HDD IS samsung evo 970 plus nvm if that something means to you .

Device name ALAVUX808303
Processor 12th Gen Intel(R) Core(TM) i3-1215U 1.20 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 0117296D-5DF9-4F5F-B56F-E3D20AB646FD
Product ID 00331-10000-00001-AA824
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎4/‎2/‎2023
OS build 22621.2861
Experience Windows Feature Experience Pack 1000.22681.1000.0

Alberto_R_Intel · ‎12-25-2023

Alavux, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Alavux · ‎12-25-2023

Hello Alberto , thanks for getting me back and merry xmas!

Yes it is new computer bought it in April 2023

Yes i upgrade nvme to samsung evo 970 plus (cloned previous nvme disk to this one) and added 8 gb (HP) ...
i tried also to "tweak" with yours Extreme Tunning Utility but hands are tied since it's bios/cpu is locked for any kind of tweaks except something like power boost short and 2 sliders (i attached picture)
thank you for your kind help

Alberto_R_Intel · ‎12-25-2023

Hello Alavux, You are very welcome. Thank you for providing that information and the SSU report.

Based on the details shown in the SSU document, all the components are properly installed and recognized by the system.

Regarding the Intel® XTU, you are correct, the Intel® Core™ i3-1215U processor is not supported by the tool, so there could be misreadings in the picture you shared as well:

https://www.intel.com/content/www/us/en/support/articles/000057552.html

In order to rule out a possible hardware issue with the processor, please install and run the Intel® Processor Diagnostic Tool. It does an overall test on the unit and if it passes the test it means it is working properly. Once you get the chance, please provide the results of the test:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

We also recommended to get in contact with HP support directly to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://support.hp.com/us-en

Merry Christmas.

Regards,

Albert R.

Intel Customer Support Technician

Alavux · ‎12-25-2023

--- IPDT64 - Revision: 4.1.8.40
--- IPDT64 - Start Time: 12/25/2023 11:37:47 PM

CPU1
Genuine Intel CPU Test
Module Version: 1.0.25.64b.W
Start Time: Mon Dec 25 23:37:47 2023
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Mon Dec 25 23:37:47 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.27.64b.W
Start Time: Mon Dec 25 23:37:48 2023
Test Result - PASS
Expected: Intel(R) Core(TM)
Detected: 12th Gen Intel(R) Core(TM) i3-1215U
Intel(R) Core(TM) processor detected..!!..
End Time: Mon Dec 25 23:37:48 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.23.64b.W
Start Time: Mon Dec 25 23:37:48 2023
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 48
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 1280
- Detected L3 Cache Size --> 10240

Cache Size Test Passed!!!

End Time: Mon Dec 25 23:37:48 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.29.64b.W
Start Time: Mon Dec 25 23:37:48 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Mon Dec 25 23:37:48 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.25.64b.W
Start Time: Mon Dec 25 23:37:48 2023
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 16.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 bytes
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Test Passed!!!
End Time: Mon Dec 25 23:37:49 2023
Total Time: in seconds: 1
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum Test
Module Version: 1.0.0.12
Start Time: 12/25/2023 11:37:49 PM
Test Result - PASS

Module GraphicsW.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass

GraphicsW Module Test
Module Version: 1.0.9.64b.W
Start Time: Mon Dec 25 23:37:49 2023
GraphicsW Module Test: PASS
End Time: Mon Dec 25 23:38:34 2023
Total Time: in seconds: 45

Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Mon Dec 25 23:37:49 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 235085
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Mon Dec 25 23:38:34 2023
Total Time: in seconds: 45

Parallel_PrimeNum
End Time: 12/25/2023 11:38:34 PM
--------------------------------------------------------------------
CPU1
Parallel_FP Test
Module Version: 1.0.0.12
Start Time: 12/25/2023 11:38:35 PM
Test Result - PASS

Module GraphicsW.exe Completed - Pass
Module AVX.exe Completed - Pass
Module Math_FP.exe Completed - Pass

GraphicsW Module Test
Module Version: 1.0.9.64b.W
Start Time: Mon Dec 25 23:38:35 2023
GraphicsW Module Test: PASS
End Time: Mon Dec 25 23:39:25 2023
Total Time: in seconds: 50

AVX Test
Module Version: 2.0.30.64b.W
Start Time: Mon Dec 25 23:38:35 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Mon Dec 25 23:39:20 2023
Total Time: in seconds: 45

Floating Point Test
Module Version: 1.0.27.64b.W
Start Time: Mon Dec 25 23:38:35 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 43.485
Error: 0
--- Floating Point Test Passed!!!---
End Time: Mon Dec 25 23:39:20 2023
Total Time: in seconds: 45

Parallel_FP
End Time: 12/25/2023 11:39:25 PM
--------------------------------------------------------------------
CPU1
Parallel_Math Test
Module Version: 1.0.0.12
Start Time: 12/25/2023 11:39:25 PM
Test Result - PASS

Module GraphicsW.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass
Module FMA3.exe Completed - Pass

GraphicsW Module Test
Module Version: 1.0.9.64b.W
Start Time: Mon Dec 25 23:39:25 2023
GraphicsW Module Test: PASS
End Time: Mon Dec 25 23:40:10 2023
Total Time: in seconds: 45

Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Mon Dec 25 23:39:25 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 156775
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Mon Dec 25 23:40:10 2023
Total Time: in seconds: 45

FMA3 Test
Module Version: 1.0.28.64b.W
Start Time: Mon Dec 25 23:39:25 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Mon Dec 25 23:40:10 2023
Total Time: in seconds: 45

Parallel_Math
End Time: 12/25/2023 11:40:10 PM
--------------------------------------------------------------------
CPU1
Parallel_GPUStressW Test
Module Version: 1.0.0.12
Start Time: 12/25/2023 11:40:11 PM
Test Result - PASS

Module GPUStressW.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass
Module Math_FP.exe Completed - Pass

GPUStressW Module Test
Module Version: 1.0.21.64b.W
Start Time: Mon Dec 25 23:40:11 2023
GPUStressW Module Test: PASS
End Time: Mon Dec 25 23:40:41 2023
Total Time: in seconds: 30

Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Mon Dec 25 23:40:11 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 156726
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Mon Dec 25 23:40:41 2023
Total Time: in seconds: 30

Floating Point Test
Module Version: 1.0.27.64b.W
Start Time: Mon Dec 25 23:40:11 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 62.335
Error: 0
--- Floating Point Test Passed!!!---
End Time: Mon Dec 25 23:40:41 2023
Total Time: in seconds: 30

Parallel_GPUStressW
End Time: 12/25/2023 11:40:41 PM
--------------------------------------------------------------------
CPU1
DGEMM Stress Test
Module Version: 1.0.16.64b.W
Start Time: Mon Dec 25 23:40:41 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
DGEMM AVX2 Test Result --- PASS

End Time: Mon Dec 25 23:41:41 2023
Total Time: in seconds: 60
--------------------------------------------------------------------
CPU1
Frequency Check
Module Version: 1.0.7.64b.W
Start Time: Mon Dec 25 23:41:41 2023
Test Result - NO COMPARE OPTION USED
Processor Name: 12th Gen Intel(R) Core(TM) i3-1215U
Measured Processor Frequency: 2.495415
End Time: Mon Dec 25 23:41:42 2023
Total Time: in seconds: 1
--------------------------------------------------------------------

System Information
------------------
Processor Name: 12th Gen Intel(R) Core(TM) i3-1215U
Processor Information: Family 6 Model 9A Stepping 4
Number of Physical Cores: 6
Number of Logical Cores: 8
Operating System: Microsoft Windows 11 Pro 64-bit
Graphics Information: Intel(R) UHD Graphics
--------------------------------------------------------------------

--- IPDT64 - End Time: 12/25/2023 11:41:42 PM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------

Alavux · ‎12-25-2023

i will bring it to service where i bought laptop , but i know will be no results ... except to offer something interesting or to grease/lub coolers or even replace thermal paste ... regarding HP , their customer support is , oh boy ...

Alberto_R_Intel · ‎12-26-2023

Alavux, Thank you very much for your response.

Perfect, it is great to see that the processor passed the test. Which means the unit should be fine and working properly since there were no hardware issues encountered.

And yes, the best option at this point for this scenario, being a laptop, is to either take it to the place of purchase for support/warranty purposes or to get in contact directly with HP Support to report this situation. They did the integration of all the parts and this behavior could be related to a different component like HDD, memory RAM, or even the motherboard itself. They also supply the warranty for all the components, they might be able to reproduce the issue using the same exact machine you are working with, provide a fix for it, do a physical inspection of the computer if needed, suggest further troubleshooting steps or technical assistance and ultimately, if necessary, to replace the laptop under their warranty policies in order to resolve this problem:

https://support.hp.com/us-en

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

Alavux · ‎12-30-2023

Hello Albert , thanks for your help , i should report that i found the issue , it's intel smart sound technology and following programs also integrated realtek how much i uninstall and disabling it's keep coming back since it's only integrated device that i cant disable in bios i can conclude it's the issue of whole problem , if you can inform your programmers to slighly reprogram drives and behaviour of it to not takeovering control over my focusrite 8I6 3rd generation USB audio interface will be nice (also have few more connected audio interface and they worked together without any problems) .