Max Core Frequency drop suddenly ??

GSant32 · ‎05-14-2020

hey everyone, i currently use Dell Inspiron 15 7000 gaming laptop with complete spesification

CPU : intel i7-7700HQ

GPU : Nvidia 1050ti

RAM : 16GB

SSD: 250GB

HDD: 1TB

i have this problem actually....for quite a long time, but i'm not really gaming in these past couple years and just recently want to dig in again in one of my favourite MMO, and i experience really bad drop FPS all of sudden, when i checked everything, i notice that my CPU Max Core Frequency for some reason dip in really low even thought temperature and everything is fine, heres the screenshot

as you see, the temps are fine, its well below 80%, and the memory usage also not even reach 50%, but look at the intel tuning utility, you can see big drop on the circle i draw, thats when the massive drop fps hit in, is there any reason for this?, please help !

thank you in advance

edit : and i also use max performance on the battery setting

DaisyJ_Intel · ‎05-15-2020

Hello GSant32,

Thank you for posting on the Intel® communities.

We would like to inform you that the tool you ran to test the unit has not been validated for your system so we cannot determine if the results are accurate or not, nevertheless, we are willing to take a look into your system behavior.

Please confirm the game name.
Please provide us with the Intel® System Support Utility logs by following the next steps:

Download the software.
When finished downloading it, open it.
Mark the box "Everything" and then click "Scan.
When finish scanning, click "Next."
Click on Save and attach the file to your post.

Share these details at your earliest convenience.

Best Regards,

Daisy J.

Intel Customer Support Technician

DaisyJ_Intel · ‎05-20-2020

Hello GSant32,

Were you able to check the previous post?

Let me know if you need more assistance.

Regards,

Daisy J.

Intel Customer Support Technician

DaisyJ_Intel · ‎05-25-2020

Hello GSant32,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Thank you for contacting Intel.

Regards,

Daisy J.

Intel Customer Support Technician