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AsHaH13
Beginner
180 Views

My i7 8700 doesn't Show Core Temp

My processor seams like it is working and all just that the Core Temps are not show and the CPU does get a little bit hot. How do I send it back for Warranty and All.

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5 Replies
n_scott_pearson
Super User Retired Employee
169 Views

How are you attempting to display the Core temperatures? Have you tried using a tool like AIDA64 or HWiNFO64?

...S

AsHaH13
Beginner
162 Views

Same from All check with different Mobo also the same. This is from bios ASUS mobo.

n_scott_pearson
Super User Retired Employee
158 Views

No, don't ever rely on displays in BIOS. Boot into O/S and display there.
...S
AsHaH13
Beginner
142 Views

Its the same with HWMonitor and all other software. Core Temp 0c

n_scott_pearson
Super User Retired Employee
130 Views

Ok, you've convinced me. This processor needs to be replaced.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

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