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New system is experiencing random hard freezes, especially when gaming. Had to hold power button to force shut off.
Specs are:
Intel i5 12400
ASUS ROG B760i ITX wifi
XPG DDR5 16GX2
MSI RTX 4070 Ventus 3X OC
WD Black SN770 2TB NVME SSD
Corsair SF750 Power Supply
Temperature and CPU/GPU load when freeze are fine, in 40s Celsius.
Things I've tried that didn't work:
1. Swapping components
a. mobo was originally an MSI, returned it and got the ROG B760i
b. used another power supply to power the pc
c. returned the GPU for another same card
2. Updated to the latest BIOS
3. Disabled XMP profile
4. Slightly increased DRAM voltage
5. Swapped stock CPU cooler to Thermalright AXP90-X53
6. Decreased GPU power limit down all the way to 75% in afterburner
7. Stress test both CPU and GPU at the same time for extended period of time
8. Re-install the CPU and re-apply thermal paste, tighten and loosen mounting screws slightly
9. Use any one of the two memory sticks in any one of the two slots only.
10. Re-plug power supply cables to mobo & GPU
11. Repair and re-install the games
12. Fresh Windows 11 and drivers reinstall
System runs no problem when swapped to a GTX 1060 though.
By checking windows event viewer, there are thousands of WHEA-logger warnings at the exact time of freeze:
Link Copied
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HenryJ, Thank you for posting in the Intel® Communities Support.
We are sorry to hear about this issue and we will be more than glad to assist you with this matter.
In reference to this scenario, it is important to mention that pretty much you already tried all the troubleshooting steps that we recommend for this scenario. Based on the results you provided, the one that states that the system runs no problem when swapped to a GTX 1060, seems to indicate where the source of the problem resides, especially taking into consideration, as you mentioned, that the problem happens most commonly while playing games, which is a task that is handled directly by the graphics card.
In order to rule out a possible hardware problem with the processor, please install and run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test it means it is working properly:
Did you try to test PC and games without using an external graphics card but instead working with the integrated GPU?
In regard to the WHEA error, even though you already try some of the troubleshooting steps, there are additional actions to attempt shown in the following links:
"Blue Screen Error (BSOD) While Using Intel® Processors":
https://www.intel.com/content/www/us/en/support/articles/000025090/processors.html
"Troubleshooting Tips for WHEA Internal Parity Error in Event Viewer":
https://www.intel.com/content/www/us/en/support/articles/000059556/processors.html
" How to Resolve Blue Screen Error with WHEA_UNCORRECTABLE_ERROR in Windows*":
If the problem persists after that, then, we just wanted to confirm a few details about your system:
When did you purchase the Intel® processor?
Did you build the PC?
Was it working fine before without the game crashing and showing the WHEA error event?
If yes, when did the issue start?
Did you make any recent hardware/software changes that might cause this problem?
Does the issue happen with all the games?
Does the problem happen at home or in the work environment?
Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Once you get the chance, please let us know the results.
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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Hello HenryJ, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
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Hello HenryJ,
I was checking your thread and see that we have not heard back from you.
I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.
Regards,
Deivid A.
Intel Customer Support Technician
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