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Hi,
I've been getting strange WHEA errors while idling. Interestingly enough, it hasn't happened under heavy CPU load.
According to the crash dumps, it's a BOOT error (whatever that even means, I couldn't find an explanation?).
The two crash dumps that were residing in Windows\LiveKernelReports\WHEA cannot be uploaded as attachments, can Google Drive or something be used?
Here's the WinDbg output for the latest crash dump.
kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffb68583662020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1405
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 1415
Key : Analysis.Init.CPU.mSec
Value: 265
Key : Analysis.Init.Elapsed.mSec
Value: 19444
Key : Analysis.Memory.CommitPeak.Mb
Value: 126
FILE_IN_CAB: WHEA-20211129-2017.dmp
DUMP_FILE_ATTRIBUTES: 0x18
Kernel Generated Triage Dump
Live Generated Dump
BUGCHECK_CODE: 124
BUGCHECK_P1: 7
BUGCHECK_P2: ffffb68583662020
BUGCHECK_P3: 0
BUGCHECK_P4: 0
PROCESS_NAME: smss.exe
STACK_TEXT:
ffffb180`030e9e80 fffff800`3f206e1f : ffffb685`83662000 00000000`00000000 ffffb685`83662020 00000016`628ffb80 : nt!LkmdTelCreateReport+0x1de
ffffb180`030ea3c0 fffff800`3f206d16 : ffffb685`83662000 00000000`00000000 00000000`00000000 ffffb685`889d0900 : nt!WheapReportLiveDump+0x7b
ffffb180`030ea400 fffff800`3f04c239 : 00000000`00000001 ffffb180`030eaaa0 00000000`00000000 00000000`000002f0 : nt!WheapReportDeferredLiveDumps+0x7a
ffffb180`030ea430 fffff800`3ef395e2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : nt!WheaCrashDumpInitializationComplete+0x59
ffffb180`030ea460 fffff800`3ec27b75 : ffffb685`88319080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0xa72
ffffb180`030eaa20 00007ffc`824469d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000016`628ffb28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`824469d4
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}
Followup: MachineOwner
---------
6: kd> !errrec ffffb68583662020
===============================================================================
Common Platform Error Record @ ffffb68583662020
-------------------------------------------------------------------------------
Record Id : 01d7e54d55f00dfd
Severity : Fatal (1)
Length : 28896
Creator : Microsoft
Notify Type : BOOT Error Record
Timestamp : 11/29/2021 18:17:15 (UTC)
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor @ ffffb685836620a0
Section @ ffffb685836622e0
Offset : 704
Length : 2592
Flags : 0x00000000
Severity : Fatal
===============================================================================
Section 1 : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor @ ffffb685836620e8
Section @ ffffb68583662d00
Offset : 3296
Length : 544
Flags : 0x00000000
Severity : Fatal
===============================================================================
Section 2 : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor @ ffffb68583662130
Section @ ffffb68583662f20
Offset : 3840
Length : 72
Flags : 0x00000000
Severity : Fatal
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Hello a999,
Thank you for posting on the Intel
- Was it working before? If so, when did the issue start happening?
- Does it only occurs when system is on idle?
- Did you overclock the processor?
- Was Intel® XMP enabled? If so, which profile where you using?
- Model of the RAM and motherboard.
Also, please download and install the Intel
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel
Click on "Next", save the report and attach it to your response.
Regards,
Josue O.
Intel Customer Support Technician
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Hello a999,
Were you able to check the previous post?
Let us know if you still need assistance.
Regards,
Josue O.
Intel Customer Support Technician
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Hello a999,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Regards,
Josue O.
Intel Customer Support Technician

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