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Beginner
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Why does turbo boost causing windows 10 to crash? intel i5 9600k.

I got 2 windows errors: WHEA_UNCORRECTABLE_ERROR and MACHINE_CHECK_EXHEBITION

I have this problem for a year now and after disabling intel turbo boost it seems to be fine.

But turbo boost suppose to crash the computer?

How can i fix this problem?

Mother board: ASUS Z390-P

Bios version: 2606 (newest version)

I5 9600k 3,7ghz

corsair h100x water cooler

2x8 3200 mhz HyperX predator ram

gtx 1060 6gb

power supply: 650w corsair

Kingstone 480gb ssd

3tb toshiba hdd

 

 

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Super User Retired Employee
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Please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

 

Also, include details on the crashes you saw (no, we don't want the dump files, just the summary analysis for now).

...S

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Highlighted
Beginner
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Thank you for your help, here is the file.

The crash appears randomly, when i watch a youtube video or write in a word documentum, so not esspecially under heavy load.

The screen freezes and and after few seconds the error message appears on my screen and i can here some ''buzzing sound'' during the blue screen.

The processor's temperature is under 40C so it can't be overheated.

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Highlighted
Beginner
143 Views

Should i do the scan/report while turbo boost turned on?

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Highlighted
Super User Retired Employee
143 Views

No, won't matter at this level. The report is just detailing the hardware features, drivers installed, etc.

What about the dump analysis? Where is it saying the failure is occurring?

 

BTW, at the end of the day, I would be willing to bet that the problem is the DDR4-3200 DRAM you are using. The processor is only validated to support DDR4-2666. My disabling Turbo Boost, what you are essentially doing is slowing the processor and reducing the load on the memory busses. Try lowering your memory configuration in the BIOS to the 2666 XMP level and see what that does.

 

...S

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Highlighted
Beginner
143 Views

Forrás

Windows

 

Összegzés

Váratlan leállás

 

Dátum

‎2020. ‎04. ‎06. 18:20

 

Állapot

Jelentés elküldve

 

Probléma-aláírás

Problémaesemény neve: BlueScreen

Kód: 124

1. paraméter: 0

2. paraméter: ffffd30326ec6028

3. paraméter: b2000000

4. paraméter: 14

Operációs rendszer verziója: 10_0_18363

Szervizcsomag: 0_0

Termék: 768_1

Operációs rendszer verziója: 10.0.18363.2.0.0.768.101

Területibeállítás-azonosító: 1038

 

További adatok a problémáról

Gyűjtőazonosító: 0x124_0_GenuineIntel_PROCESSOR_Tlb_BANK2_MSCOD0000_MCACOD0014_PCC_UC_IMAGE_GenuineIntel.sys

 

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Highlighted
Beginner
143 Views

sory for the language

 

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Highlighted
Super User Retired Employee
143 Views

No problem with the language. You don't need to apologize. If you are more comfortable, you can use your native language in all correspondence (we can translate). Remember, though, that we cannot translate text that is included in screen or monitor snapshots. These have to be in English. Sometimes you can cut and paste the text from the error window into your response post and then we can translate it

 

Unfortunately, this report doesn't tell us what we need to know...

 

There is a freeware tool that you can download from here: https://www.nirsoft.net/utils/blue_screen_view.html. Run this tool, point it to the .DMP (dump) files and then send me the contents of the summary screen. In the example that they show on their web page, do you see where the entry at the bottom points to a specific driver? That's the kind of information we want for your blue screen dumps.

 

Just so you know, a WHEA_UNCORRECTABLE_ERROR is an indication of a hardware problem. The dump report may not identify a particular app or driver, but it will tell us what hardware device had the problem.

 

Also, just so you know, Nirsoft has a whole slew of freeware tools that are very helpful!

...S

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Highlighted
Beginner
143 Views

Here is the dump file.

Thanks for your help again.

 

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Highlighted
Super User Retired Employee
143 Views

That's not the dump report you attached; that's the ISSU report.

...S

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Highlighted
Beginner
143 Views

You need this kind of report? Sory I'm not experienced with this kind of programs.

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Highlighted
Beginner
143 Views

posted a file.
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Highlighted
Super User Retired Employee
143 Views

Well, you handled them correctly

 

There is a discussion of this particular BSOD available here: https://www.tenforums.com/bsod-crashes-debugging/84054-bsod-machine-check-exception-caused-hal-dll.h....

 

What this discussion is saying is to try the following,

 

A. Ensure that the latest available BIOS is installed.

B. If the latest available BIOS is installed and this issue continues to occur, do a CMOS reset. This is usually done by,

  1. Disconnect PC from A/C power,
  2. Remove the ~2cm diameter CR2032 battery from the motherboard,
  3. Wait 15 minutes,
  4. Restore the battery to its socket,
  5. Power the system back on,
  6. During BIOS POST, press the special key to enter BIOS Setup,
  7. Reset BIOS configuration to defaults,
  8. Save the configuration,
  9. Exit BIOS Setup,
  10. During BIOS POST, again use the special key to enter BIOS Setup,
  11. Make any changes (Boot Order, etc.) you think necessary or desired in the BIOS Configuration.
  12. Save the configuration,
  13. Exit BIOS Setup,
  14. Test.

C. If the BSODs continue, you likely have a bad processor and will need to contact Intel Customer Support directly to arrange for its replacement.

 

...S

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Highlighted
Beginner
143 Views

Thank you for your help.

I restored the battery.

Now I'm testing the system I hope this solved the problem.

SZM

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Highlighted
Beginner
71 Views

Hi,

I also have the same problem, when I activate the Intel Turbo Boost from the BIOS I got the blue screen with the following legend WHEA UNCORRECTABLE ERROR.

My laptop is Toshiba Satellite B4380SM, and the processor is Intel Celeron CPU N2840

Can you help me please?

 

Thanks

D.

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