Windows10 frozen the click when I use vmware workstation

[bornaly]

I don't know what issue is that. when I use vmware workstation, windows10 disabled the mouse click.

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DELL17
System Manufacturer Dell Inc.
System Model XPS 17 9700
System Type x64-based PC
System SKU 098F
Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.5.0, 10/15/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0P1CHN
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DELL17\admin
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 55.8 GB
Total Virtual Memory 73.3 GB
Available Virtual Memory 63.4 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Alberto_Sykes]

bornaly, Thank you for posting in the Intel® Communities Support.

In reference to this scenario, we just wanted to let you know that the manufacturer of the computer, in this case Dell, has its own customizations on their products, they can enable/disable different settings in the BIOS as well as features and functions of the platform, so, when you use a software like VMWare there could be performance problems with the application that might be related to those customizations, to compatibility or with the requirements of the system.

In order to rule out a possible hardware problem with the Intel® Processor, we can always run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test it will indicate that the Intel® processor is working fine and the source of the issue is a different component in the laptop, once you get the chance, please let us know the results:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello bornaly, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello bornaly, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel