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Hello,
I have my workstation for 13 months and have never had any problems.
Four weeks ago I updated all recommended software, drivers and bios via the GIGABYTE Control Center. Since then I get constant system crashes and BlueScreens with the following error messages:
KMODE_EXCEPTION_NOT_HANDLED
PAGE_FAULT_IN_NONPAGED_AREA
IRQL_NOT_LESS_OR_EQUAL
I have NOT made any changes to the hardware configuration or installed any new software. I use the computer mainly for video and photo editing with Adobe products.
The computer has NOT been tuned orr overclocked. I have done a fresh windows 11 installation on a external SSD connect via USB-C an the problem still exist.
I can replicate the crash szenario, if I run the following Intel XTU tests:
- CPU Stress Test
- CPU Stress Test with AVX
- CPU Stress Test with AVX2
My settings:
Product Name: Z790 AORUS ELITE AX (1.0)
BIOS Ver: F10
CPU: Intel Core i9-13900K
GPU: Nvidia Model: GeFORCE rtx 3080
Operating System: Windows 11 / SP: 23H2
RAM: Corsair / Size: 64GB
Investigations here in the forum has shown similar problems:
https://community.intel.com/t5/Processors/XTU-CPU-stress-test-avx2-failing-i9-13900k/m-p/1573747/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExTVTBBUE8wNkdFT05FfDE1NzM3NDd8U1VCU0NSSVBUSU9OU3xoSw#M69678
Any support ideas? How to solve this problem?
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PAGE_FAULT_IN_NONPAGED_AREA
IRQL_NOT_LESS_OR_EQUAL
I searched all over the web and I found the solutions here https://answers.microsoft.com/en-us/windows/forum/all/kmodeexceptionnothandled-intelppmsys/44df5a48-d952-4a17-b735-cea869d22d09 It's a Microsoft community website. I think this error indicates that a kernel-mode program generated an exception that the error handler did not catch.
I found that found that PC becomes stable only after I switch HKEY_LOCAL_MACHINE/SYSTEM/Current Control Set/Services/intelppm/Start=4, i.e. switching OFF intelppm. But as a result CPU clock becomes always locked at base speed of 2.3 GHz and no turbo boost is available, so I get only half of CPU performance.
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Thanks for your investigation and the suggested solution. This may can be a short term solution.
But it will decrease significant the CPU performance.
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1. Go to BIOS, select "ADVANCED MODE", in the
Tweaker tab, locate the CPU Vcore and select the "Normal" option. After choosing, select "Dynamic VcoreDVID option,
change it from "Auto" to
"+0.005V"
Increase the DVID by
+0.005 and reboot, until the
game crash gone and the system is stable.
Cheers,
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