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XTU Power Limit on i7 12700 (non-K)

VisM
Beginner
1,444 Views

On my Windows 11 workstation with i7 12700 (non-K) I was able to run XTU 7.11 and set the Power Limit to 55W.

Now I get these two errors if I try to launch XTU:

Application Error event ID 1000:

 

 

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-07-18T06:39:39.4955071Z" /> 
  <EventRecordID>14694</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="8252" ThreadID="9412" /> 
  <Channel>Application</Channel> 
  <Computer>...</Computer> 
  <Security UserID="S-1-5-21-1719478445-3597398874-3974865070-1001" /> 
  </System>
- <EventData>
  <Data Name="AppName">PerfTune.exe</Data> 
  <Data Name="AppVersion">7.11.1.5</Data> 
  <Data Name="AppTimeStamp">644ff5ca</Data> 
  <Data Name="ModuleName">KERNELBASE.dll</Data> 
  <Data Name="ModuleVersion">10.0.22621.1928</Data> 
  <Data Name="ModuleTimeStamp">e9af6ed4</Data> 
  <Data Name="ExceptionCode">e0434352</Data> 
  <Data Name="FaultingOffset">0000000000064b2c</Data> 
  <Data Name="ProcessId">0xf94</Data> 
  <Data Name="ProcessCreationTime">0x1d9b9429fcc8e40</Data> 
  <Data Name="AppPath">C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Client\PerfTune.exe</Data> 
  <Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data> 
  <Data Name="IntegratorReportId">3e480535-1360-4295-963c-9db5ddfeb6eb</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>

 

 

 

 

 
 .NET Runtime error event ID 1026:

 

 

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name=".NET Runtime" /> 
  <EventID Qualifiers="0">1026</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2023-07-18T06:39:39.3186998Z" /> 
  <EventRecordID>14693</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="3988" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>...</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Applicazione: PerfTune.exe Versione framework: v4.0.30319 Descrizione: il processo è stato terminato a causa di un'eccezione non gestita. Informazioni sull'eccezione: System.Runtime.InteropServices.COMException in PerfTune.AppManager._kUdNjCjzjKAadCHHu8fRUUuPN5J(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs) in System.Windows.Threading.Dispatcher.CatchException(System.Exception) in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) in System.Windows.Threading.DispatcherOperation.InvokeImpl() in MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) in System.Windows.Threading.DispatcherOperation.Invoke() in System.Windows.Threading.Dispatcher.ProcessQueue() in System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) in MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) in MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) in System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) in MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) in MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) in System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) in System.Windows.Application.RunDispatcher(System.Object) in System.Windows.Application.RunInternal(System.Windows.Window) in PerfTune.Managers.EntryPoint.<u+200e><u+200e><u+202c><u+202a><u+200e><u+202c><u+202b><u+202a><u+200f><u+202c><u+200f>‌<u+200f><u+202d><u+202c><u+202b><u+200f><u+200f>​‍<u+202e><u+202e><u+200f><u+202d>‌<u+200e><u+202e>(System.Windows.Application) in PerfTune.Managers.EntryPoint.Main(System.String[])<lt;ject, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul/Dataect, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Culture>gt;aect, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul 
  aect, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cultur<lt;aect, Boolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul/EventDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.CulturePrese>gt;ntDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul
  ;ntDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cultu<lt;ntDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul/EventDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.CultureP>gt;ntDataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

 nbsp;DataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

 nbsp;DataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

 nbsp;DataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

 nbsp;DataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

 nbsp;DataBoolean) in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) in MS.Internal.Cul

So I checked for a new XTU version and found 7.12.0.29, uninstalled old one, tried to install new, but failed to install (log file attached)ct) in MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) in Syste

 nbsp;hecked for a new XTU version and found 7.12.0.29, uninstalled old one, tried to install new, but failed to install (log file attached)ct) in MS.Internal.Cul

MsiInstaller error event ID 11720: and found 7.12.0.29, uninstalled old one, tried to install new, but failed to install (log file attached)ct) in MS.Internal.CulturePreservingExecutionContext.Ru

Product: Intel(R) Extreme Tuning Utility -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to cnternal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) in System.Windows.Tomplete could not be run. Contact your support personnel or package vendor. Custom action RunDetectPlatform script error -2147023582, : Line 28, Column 5,rnal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) in System.Windows.Thre

 nbsp;e could not be run. Contact your support personnel or package vendor. Custom action RunDetectPlatform script error -2147023582, : Line 28, Column 5,rnal.Cul

I know that XTU is officially unsupported for non-K cpus, but has always worked for me for setting a lower Power Limit.r -2147023582, : Line 28, Column 5,rnal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, Sy

 nbsp; that XTU is officially unsupported for non-K cpus, but has always worked for me for setting a lower Power Limit.r -2147023582, : Line 28, Column 5,rnal.Cul

Any solution?TU is officially unsupported for non-K cpus, but has always worked for me for setting a lower Power Limit.r -2147023582, : Line 28, Column 5,rnal.CulturePreservi

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Jean_Intel
Employee
1,403 Views

Hello VisM,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

We would like to further research this matter internally. We will post back as soon as we have further details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,342 Views

Hello VisM,

 

We appreciate your patience.

 

After reviewing this matter, we can confirm that this issue is related to compatibility. As you know, the Intel® XTU tool does not support your Intel® Core™ i7-12700 Processor since it only works for Intel® Core™ processors that include the letter K or X in the product line suffix. The issue you reported is expected behavior, in this case, for compatibility reasons.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,311 Views

Hello VisM,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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