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nmurt1
Beginner
2,705 Views

i7 7820x processor Restart issue

We have bought a 17 7820x processor in December 2017 for 3D modelling and rendering , rendering speed is better, but we have very serious issue of restarting while rendering or loading any heavy file. we even have issue with loading any Aftereffects file if the file bit heavier. i am not sure what has caused the issue so we have even disabled overclock, but still the issue still exists

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5 Replies
idata
Community Manager
70 Views

Hello narsimha.vn@gmail.com

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Could you let us know how is the performance if you restore BIOS to default settings?

 

 

Regards,

 

Leonardo C.

 

nmurt1
Beginner
70 Views

Hi

we even tried to open one aftereffects file after restoring the bios to default settings. the issue is same, i have attached screenshot of an error image.

idata
Community Manager
70 Views

Hello narsimha.vn@gmail.com

Thank you for your response.

Could you provide me with the memory RAM part number?

Cloud you provide us the report of the CPU usage at the time of rendering?

Could you provide us with the Intel® Processor Diagnostic Tool report? Please attach the result to the thread.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Regards,

Leonardo C.

nmurt1
Beginner
70 Views

HI Leonardo,

thank you your quick response, here are the details i am submitting after scanning my system.

as you have asked for restoring bios to default setting shall do that and let you know if there is any change in performance.

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"04-12-2018"

Time:"00:00:27.3893981"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."

BIOS Mode:"Legacy"

BIOS Version/Date:"American Megatrends Inc. F3 , 06/26/2017"

CD or DVD:"Not Available"

Embedded Controller Version:"255.255"

Platform Role:"Desktop"

Processor:"Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"NVIDIA High Definition Audio"

Sound Card:"Realtek High Definition Audio"

System Manufacturer:"Gigabyte Technology Co., Ltd."

System Model:"X299 UD4"

System SKU:"Default string"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"Not Available"

- "NVIDIA GeForce GTX 1080"

Adapter Compatibility:"NVIDIA"

Adapter DAC Type:"Integrated RAMDAC"

Adapter RAM:"4.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

Caption:"NVIDIA GeForce GTX 1080"

CoInstallers:"nvdispgenco6438813.dll,NvGenericCoInstall,nvdispco6438813.dll,NVDisplayCoInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"nvlddmkm.sys"

Driver Date:"10-27-2017 05:30 AM"

Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys"

Driver Provider:"NVIDIA"

Driver Version:"23.21.13.8813"

INF:"oem5.inf"

INF Section:"Section136"

Install Date:"Not Available"

Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,...:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,...:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 101, device 0, function 0"

Manufacturer:"NVIDIA"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_10DE&DEV_1B80&SUBSYS_33671462&REV_A1\4&30C250C0&0&0000"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"75 Hz"

Refresh Rate - Minimum:"50 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"nvlddmkm"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"GeForce GTX 1080"

- "Memory"

Physical Memory (Available):"20.76 GB"

Physical Memory (Installed):"24 GB"

Physical Memory (Total):"23.71 GB"

- "NODE 1"

Capacity:"8 GB"

Channel:"CPU1_DIMM_C0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Noninterleaved"

Manufacturer:"Not Available"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"Not Available"

Serial Number:"Not Available"

Status:"Not Available"

Type:"Synchronous"

- "NODE 1"

Capacity:"8 GB"

Channel:"CPU1_DIMM_C1"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Noninterleaved"

Manufacturer:"Not Available"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"Not Available"

Serial Number:"Not Available"

Status:"Not Available"

Type:"Synchronous"

- "NODE 1"

Capacity:"8 GB"

Channel:"CPU1_DIMM_D0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits...

idata
Community Manager
70 Views

Hello narsimha.vn@gmail.com

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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