i9 14900k facing games crashes and unreal engine 5 crashes

[rupe_19]

MotherBoard: Gigabyte Z790 UD AX Wifi

i9 14900k processor

rtx 4070

sharing the test results files

passed all tests in Intel® Extreme Tuning Utility (Intel® XTU)

[RamyerM_Intel]

I'm sorry to hear that about the game crashes that you are experiencing. We appreciate the files you have sent. To have a clear picture of the issue that you are experiencing, please share with us the following details: 

1. What are the name of the games that is experiencing the crashes? 
2. Are there any other software open aside from the game when experiencing the crashes? 
3. Are there any error message showing up when the symptom occur? 

Ramyer M. 

Intel Customer Support Technician 

[rupe_19]

Hi Ramyer M,

Almost all AAA games from past three years.

No other software is open at the time of game play.

Games Crash immediately after games start from loading screen.

Same issue with Unreal Engine 5.

CineBench single-core test run fine, with multi-core test run gets stuck after ~5 minutes

But works perfectly with core clocks of P-Core with 5.4ghz & E-Core with 4.2ghz

[Greg-C]

Hi there,

I also am experiencing instability running UE5 applications/games.  Additionally when attempting to run Cinebench 2024.0.1, the multi-core test hangs within 60 seconds of starting.

Some solutions that have i have tried have limited or random degrees of success, such as reducing the Turbo Boost power max from 280w down to 240w. Doing this will allow a game that will not load to start, although hanging or crashing seems to occur later.

These are the games that I have found to be impacted so far.

1. The Finals

2. Satisfactory 8

3. Midnight Suns

Reducing the Turbo Boost Power Max to 230W allows Cinebench to run for 5:30 mins before hanging. Crash seemed to coincide with a thermal throttle event.

Find attached a CSV record from HWInfo64 during the Cinebench run and the XTU profile used at the time.

Can supply msinfo output if requested.

Hardware summary as follows:

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z790 AORUS ELITE AX
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i9-14900K, 3200 Mhz, 24 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. FG, 12/09/2023
SMBIOS Version 3.6
Embedded Controller Version 255.255
GPU: NVIDIA GeForce RTX 4070 Ti

Any assistance would be appreciated as it is disappointing to face these challenges.

Cheers,

Greg.

[RamyerM_Intel]

Thank you for your prompt response. Apologies for the delay in our responses. I am concerned regarding the thermal throttle event that is occurring in your system. Please share with us the following details so we can further identify the troubleshooting needed to fix this issue: 

1. I understand that you have used the Cinebench for the stress test. Just to confirm, is the thermal throttling that you mention occurring in the XTU as well? If it is, kindly please send us a screenshot of the throttle. 
2. Have you overclocked the CPU? 
3. Are there any error messages showing when the crash occurs?
4. Is the same issue happening when the NVIDIA GeForce RTX 4070 Ti is removed in the system?
5. To avoid repeating the same steps you have taken, please let us know of the troubleshooting steps you have taken. 

Ramyer M.

Intel Customer Support Technician 

[Greg-C]

Hi Ramyer,

Thanks for your reply.

With a default profile in XTU - no overclocking, a CPU Stress Test (5 mins) fails to finish:

No reason provided for the failure.  Log attached.

I will double check my cpu cooler is seated correctly and reapply thermal paste, it was installed with factory paste. my cooler is a Corsair H150i Elite 360mm AIO.

once that is complete I'll run the XTU stress test again to see if anything changes, if not will try removing the GPU for further testing.

Thanks,

Greg.

[RamyerM_Intel]

I'm sorry to hear about this experience. Upon checking your SSU logs, kindly please try updating your graphics driver to version 31.0.101.5186_101.5234 at this link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

After doing so. please observe the system if the issue would still occur.

If it still does, kindly please share the following: 

1. Is the same issue appearing without the NVIDIA GeForce RTX 4070 in your system? 
2. What is the model of the cooling system in your setup? 
3. What is the wattage of the power supply of your system?
4. Please run the https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html to stress test your system. This is our tool for used to overclock, monitor, and stress a system. The reason why we are recommending this for a stress test is because Cinebench is a third party app which might use different parameters for a stress test. 

As for Greg-C, based on the information you have shared, it is much better to create a new thread so we can give you our full attention regarding the experienced instability running UE5 applications/games. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello rupe_19

I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello rupe_19

I hope everything worked well in your system. As we have not heard a response from you, we will proceed in closing this thread. I also want to leave you with this article for troubleshooting graphic issues. https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician