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Hello @Siyy123
Thank you for posting on the Intel® communities.
In regards to your question, as per the Intel® Boxed Processors Three-Year Limited Warranty Terms and Conditions, when the "Markings are not visible", this could be considered physical damage. However, the best would be to contact Intel® Customer Support directly in your region so our team can check your case better and provide more accurate information regarding warranty availability.
In the following links, you may find additional information regarding warranty support:
- Frequently Asked Questions about Warranty for Intel® Processors
- Physical Damage Due to External Causes on Intel® Desktop Processors
- Options to Identify Your Boxed Intel® Processor in China.
Also, we would like to know if you are experiencing any technical issues with the processor that we may help with. If this is correct, could you please provide the processor full model (SKU), environment details (motherboard model, BIOS version, operating system, etc), and a detailed description of the issue and troubleshooting steps that you have tried?
Best regards,
Andrew G.
Intel Customer Support Technician
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Hello Siyy123
We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.
Best regards,
Andrew G.
Intel Customer Support Technician
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Hello Siyy123
We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andrew G.
Intel Customer Support Technician
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