MAXII Developement Board problem

[Altera_Forum]

Hello, 

 I am posting a message on this forum because I just got a strange problem with the development card I am using to work. development board : EPM1270    Everything was working very good and suddenly after several weeks of using it without any problems, during a new program load inside the CPLD MAXII the error message appeared in QUARTUS II :  "Can't access JTAG chain  Unexpected error in JTAG server -- error code 44"   After this, the black component (U17) between the capacitor C29 and C30 was very hot so it seems that Something happened but I don't know what. And of course all my programs don't work anymore. Is it possible to change only this component or not? What solutions I have? I look for calling ALTERA support but I don't find a phone number.   Thanks to help me.

[Altera_Forum]

Toto, the only phone number that I could see on the Altera website is -- 

  +1 800-767-3753  Larry

[Altera_Forum]

I'm not sure from which geographic you are ... 

In North America, this appears to be a good phone number --   Technical Support Hotline: (800) 800-EPLD  Larry

[Altera_Forum]

Hello, 

 I work in France, so I would like the european altera number if it exists. I bought a second card to keep on working with my project but I got a similar problem so I really need to contact them.

[Altera_Forum]

Toto, the only item of information that was evident from a brief look on the internet is the following -- 

  Altera GmbH  Imm Coli - 13 Avenue Morane Saulnier  Velizy, 78140  France  Tel: 33 134 630750  Fax: 33 134 630751  I know that this is likely a sales location, but, surely they could direct you to the best route. Good luck; Larry