Technical Support Request - 05891252

[Greg6]

Hello,

Customer is claiming that he is not able to program the chip: 5M80ZE64I5N DC: 2307, PO: 029-WS903 You can find that he is using a USB Blaster device to do that, Previous part 5M80Z (this one is from 2018 - Foto2) is working with that Software, they are having 17.1 and 22.1 version of this Software, Could you please tell me if Customer is able to program 5M80ZE64I5N (Foto1) using USB Blaster device? Is this chip programable ?? Customer is not able to program that one,

Thank you for your assist here,

[NazrulNaim_Intel]

Hi,

Thank you for reaching out. Allow me some time to look into your issue. I shall come back to you with findings.

Thank you for your patience.

Best Regards,

Nazrul Naim

[NazrulNaim_Intel]

Hello,

Sorry for the delay, for this issue can you provide the error message that you have encounter during the configuration of the board. Is this the first time you are encounter the error. and finally have you tried to program with another similar board.

Best regards,

Nazrul Naim

[Greg6]

Hello,

Please find the response from Customer:

Message error: no device detected.
This is the first time we are encountering this error: we mounted at least
400 pcs of this part without any problem in programming them.
If we mount parts received (datacode 2307A) on functioning boards, we
detect the message indicated and it's not possible to program them.
We detect the same error on all 6 models of boards on which we mount this
part.

Please advise next step,

Thanks

[Greg6]

Hello,

I will send this question to the Customer,

Please give me a while to response for your question,

Thank you

Best Regards

[Greg6]

Hello,

Please find the response from Customer:

Message error: no device detected.
This is the first time we are encountering this error: we mounted at least
400 pcs of this part without any problem in programming them.
If we mount parts received (datacode 2307A) on functioning boards, we
detect the message indicated and it's not possible to program them.
We detect the same error on all 6 models of boards on which we mount this
part.

Please advise next step,

Thanks

[Greg6]

and Customer posted that this is the first time that he met this problem,

Thanks

[NazrulNaim_Intel]

Hello,

Sorry for the delay, could you provide a screenshot for the error trace log? I may need an additional information in order for me to troubleshoot this issue.

Best regards,

Nazrul Naim

[NazrulNaim_Intel]

Hi,

It has been a while since you posted an update to this case. Do you have any updates for me? If you do not have further inquiries, I would like to put this case in close-pending status.

Regards,

Nazrul Naim

[Greg6]

Hello,

Im still waiting for the response from the Customer,

Please do not close this case yet, Thank you

[NazrulNaim_Intel]

Hello,

Is there any update from the customer regarding this issue.

Best Regards,

Nazrul Naim

[Greg6]

Hello,

I do not receive any response from the Customer,

I think it will take few days,

I'm sorry for that,

Thank you for your patience

[Greg6]

Hello,

Please find the pic in the attachment,

Thanks

s964006

[NazrulNaim_Intel]

Hello,

Thank you for the response. Before I can proceed with this issue, can I know the current JTAG clock speed in order to debug this issue.

Best regards,

Nazrul Naim

[NazrulNaim_Intel]

Hello,

Is there any update from the customer regarding this issue.

Best Regards,

Nazrul Naim

[Greg6]

Hello,

Thank you for the reminder,

I sent email to the Customer with chasing one more time,

Wish you great day,

[NazrulNaim_Intel]

Hello,

Is there any update from the customer regarding this issue.

Best Regards,

Nazrul Naim

[Greg6]

Hello,

I’m sorry Nazrul, I’m still keeping I on it, but there is no response from the Supplier,

Please give the Customer few days, if there will be no response we will close that case,

Thank you

[NazrulNaim_Intel]

Hello,

It seems like there are no response from the customer. For now I will set this case to close-pending, I'm truly sorry for the inconvenience

Best regards,

Nazrul Naim