Fail to install any version of RST drivers.

[WTang12]

Hi, thanks for help!

Recently my laptop just freeze at anytime, so I need to reinstall all drivers, but all version of RST driver cannot be installed.

error log uploaded

just in case, systeminfo also uploaded.

I have tried to upload the driver by Intel® Driver & Support Assistant, still failed.

Regards,

Willie

[Wanner_G_Intel]

Hello WTang12,

Thank you for submitting your question on this Intel® Community.

• To better assist you, please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

1. Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
3. Click on the menu where it says "Summary" to change to "Detailed View".
4. To save your scan, click on "Next", then "Save".

• Please include your system model.

Note: Our support is only provided in English. We may not be able to translate screenshots/files attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello WTang12,

If you need further assistance, please let us know.

We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello WTang12,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel