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idata
Community Manager
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Intel Raid 10 Failed - 2 out of 4 drives suddenly became non-members of array

Hello,

I have an Asus P8P67 board and created a RAID 10 array with 4 x 3TB drives. I had intel driver version 10.5.1.1001 and updated to latest drivers 10.8.0.1003. Then I proceeded to update my BIOS from 1704 to 2103. Upon restart I went into bios to reset settings to the way they were before but upon restart my array was in failed status and two of the drives were non-member drives.

All drives are still there and working normally. I am afraid to change anything because I know the data is there because there is nothing different on the drives but for some reason they are not all part of array anymore. The only difference I see is that Intel software is showing missing drives with serial numbers of the connected drives but an additional ":0" at the end of serial number.

I have attached below the system info file created by intel software which details all my drives.

Thanks in advance for your help.

System Report

System Information

 

OS name: Microsoft Windows 7 Ultimate

 

OS version: 6.1.7601 Service Pack 1 7601

 

System name: MACHINA

 

System manufacturer: System manufacturer

 

System model: System Product Name

 

Processor: GenuineIntel Intel64 Family 6 Model 42 Stepping 7 3.301 GHz

 

BIOS: American Megatrends Inc., 2103

Intel® Rapid Storage Technology

 

Kit installed: 10.5.1.1001

 

User interface version: 10.5.1.1002

 

Language: English (United States)

 

Intel RAID controller: Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller

 

Number of SATA ports: 6

 

RAID option ROM version: 10.5.0.1034

 

Driver version: 10.5.1.1001

 

ISDI version: 10.5.1.1002

Device Information

 

Name: Array_0000

 

Size: 10.9 TB

 

Available space: 0 GB

 

Disk data cache: Enabled

 

Number of volumes: 1

 

Volume member: RAID10

 

Number of disks: 4

 

Array disk: MJ1321YNG0YVAA

 

Array disk: MJ1311YNG26HEA

 

Array disk: MJ1311YNG0W57A:0

 

Array disk: MJ1321YNG0Y7YA:0

Name: RAID10

 

Status: Failed

 

Type: RAID 10

 

Size: 5.5 TB

 

Data stripe size: 64 KB

 

Write-back cache: Enabled

 

System volume: No

 

Initialized: Yes

 

Verification errors found: 0

 

Blocks with media errors: 0

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

 

Parent array: Array_0000

 

Number of disks: 4

 

Array disk: MJ1321YNG0YVAA

 

Array disk: MJ1311YNG26HEA

 

Array disk: MJ1311YNG0W57A:0

 

Array disk: MJ1321YNG0Y7YA:0

Disk on port 1

 

Port location: Internal

 

Status: Normal

 

Type: Hard disk

 

Usage: Available

 

Size: 233 GB

 

Serial number: 5VG0JQ41

 

Model: ST9250410ASG

 

Firmware: 0002SDM1

 

System disk: No

 

Password protected: No

 

Disk data cache: Enabled

 

Native command queuing: Yes

 

SATA transfer rate: 3 Gb/s

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

Disk on port 2

 

Port location: Internal

 

Status: Normal

 

Type: Hard disk

 

Usage: Array disk

 

Size: 2.7 TB

 

Serial number: MJ1321YNG0YVAA

 

Model: Hitachi HDS5C3030ALA630

 

Firmware: MEAOA580

 

System disk: No

 

Password protected: No

 

Disk data cache: Enabled

 

Native command queuing: Yes

 

SATA transfer rate: 3 Gb/s

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

Disk on port 3

 

Port location: Internal

 

Status: Normal

 

Type: Hard disk

 

Usage: Array disk

 

Size: 2.7 TB

 

Serial number: MJ1311YNG26HEA

 

Model: Hitachi HDS5C3030ALA630

 

Firmware: MEAOA580

 

System disk: No

 

Password protected: No

 

Disk data cache: Enabled

 

Native command queuing: Yes

 

SATA transfer rate: 3 Gb/s

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

Disk on port 4

 

Port location: Internal

 

Status: Normal

 

Type: Hard disk

 

Usage: Available

 

Size: 2.7 TB

 

Serial number: MJ1311YNG0W57A

 

Model: Hitachi HDS5C3030ALA630

 

Firmware: MEAOA580

 

System disk: No

 

Password protected: No

 

Disk data cache: Enabled

 

Native command queuing: Yes

 

SATA transfer rate: 3 Gb/s

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

Disk on port 5

 

Port location: Internal

 

Status: Normal

 

Type: Hard disk

 

Usage: Available

 

Size: 2.7 TB

 

Serial number: MJ1321YNG0Y7YA

 

Model: Hitachi HDS5C3030ALA630

 

Firmware: MEAOA580

 

System disk: No

 

Password protected: No

 

Disk data cache: Enabled

 

Native command queuing: Yes

 

SATA transfer rate: 3 Gb/s

 

Physical sector size: 512 Bytes

 

Logical sector size: 512 Bytes

Disk on port Unknown

 

Port location: Unknown

 

Status: Missing

 

Type: Hard disk

 

Usage: Array disk

 

Size: 0 GB

 

Serial number: MJ1311YNG0W57A:0

 

Model:

 

Firmware:

 

System disk: No

 

Password protected: No

 

Disk data cache: Ena...
Tags (2)
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1 Reply
Allan_J_Intel1
Employee
61 Views

Hi there!

The problem is that you booted your computer without changing SATA mode to RAID right after updating BIOS.

When you updated BIOS the computer defaulted to IDE and this is why you have a RAID failed status. You will need to recreate your RAID from scratch, no data and structure is available.

 

Allan.
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