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ACole10
Beginner
2,047 Views

RST will not run "An unknown error occurred while running this application." Windows 10, dual Xeon 6240

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I cannot get RST to run on this machine. I have tried uninstalling and reinstalling, updating Microsoft Visual. The error I get is "An unknown error occurred while running this application. If the problem persists, please restart your computer or try reinstalling the application." The details on the error message do not seem to be helpful.

 

The computer is running Windows 10 Enterprise (x64). It is an ASUS WS-C621E-SAGE motherboard with dual Intel Xeon Gold 6240 processors. I am trying to put 4x Intel Optane 905p SSDs into a RAID 0 configuration.

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1 Solution
Santiago_A_Intel
Employee
1,583 Views

Hi ACole10,

 

Thank you for your contact to Intel® SSD Support Group, with your request for support on Intel® Rapid Storage Technology enterprise (Intel® RSTe) Driver for Windows* 10 Enterprise.

 

For your case at this moment, our recommendation is to confirm directly with your Original Equipment Manufacturer (OEM) ASUS* for additional support on your Intel® RSTe driver installation.

 

We have found your OEM ASUS* has available for download for your motherboard, the Intel® RSTe driver from the following Link: https://dlcdnets.asus.com/pub/ASUS/server/RS700-E9-RS4/Driver/C620_INTEL_RAID_V5.5.0.1334.zip?_ga=2.... 

 

We hope you find this information useful.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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8 Replies
AlHill
Super User
1,583 Views

What version of windows 10? 1903? 1809? 1803? Other?

 

Doc

 

ACole10
Beginner
1,583 Views

1809 / RS5

Santiago_A_Intel
Employee
1,584 Views

Hi ACole10,

 

Thank you for your contact to Intel® SSD Support Group, with your request for support on Intel® Rapid Storage Technology enterprise (Intel® RSTe) Driver for Windows* 10 Enterprise.

 

For your case at this moment, our recommendation is to confirm directly with your Original Equipment Manufacturer (OEM) ASUS* for additional support on your Intel® RSTe driver installation.

 

We have found your OEM ASUS* has available for download for your motherboard, the Intel® RSTe driver from the following Link: https://dlcdnets.asus.com/pub/ASUS/server/RS700-E9-RS4/Driver/C620_INTEL_RAID_V5.5.0.1334.zip?_ga=2.... 

 

We hope you find this information useful.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

View solution in original post

Santiago_A_Intel
Employee
1,583 Views

Hi ACole10,

 

Greetings from Intel® SSD support group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

ACole10
Beginner
1,583 Views

I am actually trying to install the software provided by ASUS, the error still persists. Is there anyway to get more information on what might be causing this error?

Santiago_A_Intel
Employee
1,583 Views

Hi ACole10,

 

Thank you for your reply to Intel® SSD Support Group.

 

For your case at this moment, probably it will be necessary to contact direct your Original Equipment Manufacturer (OEM) ASUS* for additional support on your Intel® RST driver installation. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.

 

We also recommend to reinstall your OS.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Santiago_A_Intel
Employee
1,583 Views

Hi ACole10,

 

Greetings from Intel® SSD support group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
1,583 Views

Hi ACole10,

 

Greetings from Intel® SSD support group

 

This is to let you know, this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

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