RST will not run "An unknown error occurred while running this application." Windows 10, dual Xeon 6240

[ACole10]

I cannot get RST to run on this machine. I have tried uninstalling and reinstalling, updating Microsoft Visual. The error I get is "An unknown error occurred while running this application. If the problem persists, please restart your computer or try reinstalling the application." The details on the error message do not seem to be helpful.

The computer is running Windows 10 Enterprise (x64). It is an ASUS WS-C621E-SAGE motherboard with dual Intel Xeon Gold 6240 processors. I am trying to put 4x Intel Optane 905p SSDs into a RAID 0 configuration.

[AlHill]

What version of windows 10? 1903? 1809? 1803? Other?

Doc

[ACole10]

1809 / RS5

[Santiago_A_Intel · Accepted solution]

Hi ACole10,

Thank you for your contact to Intel® SSD Support Group, with your request for support on Intel® Rapid Storage Technology enterprise (Intel® RSTe) Driver for Windows* 10 Enterprise.

For your case at this moment, our recommendation is to confirm directly with your Original Equipment Manufacturer (OEM) ASUS* for additional support on your Intel® RSTe driver installation.

We have found your OEM ASUS* has available for download for your motherboard, the Intel® RSTe driver from the following Link: https://dlcdnets.asus.com/pub/ASUS/server/RS700-E9-RS4/Driver/C620_INTEL_RAID_V5.5.0.1334.zip?_ga=2.31338044.2068255095.1562079922-1374880803.1551807204 

We hope you find this information useful.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi ACole10,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[ACole10]

I am actually trying to install the software provided by ASUS, the error still persists. Is there anyway to get more information on what might be causing this error?

[Santiago_A_Intel]

Hi ACole10,

Thank you for your reply to Intel® SSD Support Group.

For your case at this moment, probably it will be necessary to contact direct your Original Equipment Manufacturer (OEM) ASUS* for additional support on your Intel® RST driver installation. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.

We also recommend to reinstall your OS.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi ACole10,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi ACole10,

Greetings from Intel® SSD support group

This is to let you know, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation