SSD doesn't show in Storage System View

[JRior]

I just installed a Samsung NVMe SSD 960 Pro in my desktop, as a boot drive. It's fully operational but it's not showing up on the Storage System View in the Intel RST application. Is this a problem or is it simply because it's not a SATA device?

[n_scott_pearson]

I believe that NVMe drives can be supported by RST, but only if the BIOS contains support for redirection and it is enabled in the BIOS configuration.

...S

[JRior]

RST does support NVMe. But my understanding is that I can't combine NVMe and SATA storage in the same RAID configuration using RST. I've opted for a SATA configuration in my BIOS. I'm trying to find out if the NVMe isn't showing in the Intel application due to a glitch of some kind, or it's not showing simply because I can't use it? Thanks!

[idata]

Hello adelpit,

It would be great to have additional information about the Intel Rapid Storage Technology you are using. Please follow the steps below:

View System Report

To view a system report, follow these steps:

1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2. Click the Help icon.
3. Click the System Report icon.

Save System Report

To save a system report, follow these steps:

1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2. Click the Help icon.
3. Click the System Report icon.
4. Click Save.

I look forward to hearing from you.Wanner G.

[idata]

Hello adelpit,

I am just following up on your inquiry. I will be glad to assist you if you need any further help. I look forward to hearing from you.Wanner G.

[JRior]

Wanner,

I hope this post gets your attention. It appears that, in my delay, the thread has been closed. I still can't see my NVMe SSD in the Intel RST app. I tried installing the Samsung Magician app. It tells me everything's OK with the drive, but it didn't show up in the Intel app. As requested, here's a copy of my System Report:

System Report

　

System Information

OS name: Microsoft Windows 10 Home

OS version: 10.0.16299

System name: DESKTOP-42U1M0K

System manufacturer: Dell Inc.

System model: XPS 8900

Processor: GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408 GHz

BIOS: Dell Inc., 2.2.1

PCH: 0xA145

　

Intel® Rapid Storage Technology enterprise Information

Kit installed: 15.7.5.1025

User interface version: 15.7.5.1025

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.7.5.1025

ISDI version: 15.7.5.1025

　

Storage System Information

RAID Configuration

　

Hardware Information

　

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller

Type: SATA

Mode: RAID

Number of SATA ports: 5

Number of volumes: 0

Number of spares: 0

Number of available disks: 1

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0x2822

Product revision: 49

Direct attached disk: Z4YBLZ4Y

　

Disk on Controller 0, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: ST1000DM003-1ER162

Serial number: Z4YBLZ4Y

SCSI device ID: 0

Firmware: CC45

Physical sector size: 40...

[idata]

Hello adelpit,

You have an old Intel® Rapid Storage Technology driver version installed: Version: 15.7.5.1025 ,A03.Try installing a newer generic version and check if your NVMe SSD 960 Pro shows up on the Storage System View.Intel® Rapid Storage TechnologyVersion: https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 15.9.0.1015 (Latest)Wanner G.

[idata]

Hello adelpit,

Were you able to install the Intel® Rapid Storage Technology driver provided before? Please let me know if you need any further help. Wanner G.

[JRior]

Wanner,

I'm afraid that didn't work. I installed the latest app and driver. The SSD still doesn't show, even after scanning for hardware within the Intel app. Any suggestions? Thanks.

Intel® Rapid Storage Technology enterprise Information

Kit installed: 15.9.0.1015

User interface version: 15.9.0.1015

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.9.0.1015

ISDI version: 15.9.0.1015

[idata]

Hello adelpit

Thank you for your response. Do you know if on your system the NVMe SSD is been handled by a different SATA controller? Regards,Leonardo C.

[n_scott_pearson]

I have two thoughts:

1. I wonder if the Redirection feature is not being enabled in BIOS (if indeed the BIOS provides support for this capability)?
2. I wonder if this is as a result of the Samsung NVMe driver being loaded?

...S