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JRior
Beginner
6,022 Views

SSD doesn't show in Storage System View

I just installed a Samsung NVMe SSD 960 Pro in my desktop, as a boot drive. It's fully operational but it's not showing up on the Storage System View in the Intel RST application. Is this a problem or is it simply because it's not a SATA device?

0 Kudos
10 Replies
n_scott_pearson
Super User Retired Employee
1,296 Views

I believe that NVMe drives can be supported by RST, but only if the BIOS contains support for redirection and it is enabled in the BIOS configuration.

...S

JRior
Beginner
1,296 Views

RST does support NVMe. But my understanding is that I can't combine NVMe and SATA storage in the same RAID configuration using RST. I've opted for a SATA configuration in my BIOS. I'm trying to find out if the NVMe isn't showing in the Intel application due to a glitch of some kind, or it's not showing simply because I can't use it? Thanks!

idata
Community Manager
1,296 Views

Hello adelpit,

 

 

It would be great to have additional information about the Intel Rapid Storage Technology you are using. Please follow the steps below:

View System Report

 

To view a system report, follow these steps:
  1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
  2. Click the Help icon.
  3. Click the System Report icon.
Save System Report

To save a system report, follow these steps:

  1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
  2. Click the Help icon.
  3. Click the System Report icon.
  4. Click Save.
I look forward to hearing from you.

 

 

Wanner G.
idata
Community Manager
1,296 Views

Hello adelpit,

 

 

I am just following up on your inquiry. I will be glad to assist you if you need any further help.

 

 

I look forward to hearing from you.

 

 

Wanner G.
JRior
Beginner
1,296 Views

Wanner,

I hope this post gets your attention. It appears that, in my delay, the thread has been closed. I still can't see my NVMe SSD in the Intel RST app. I tried installing the Samsung Magician app. It tells me everything's OK with the drive, but it didn't show up in the Intel app. As requested, here's a copy of my System Report:

System Report

 

System Information

OS name: Microsoft Windows 10 Home

OS version: 10.0.16299

System name: DESKTOP-42U1M0K

System manufacturer: Dell Inc.

System model: XPS 8900

Processor: GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408 GHz

BIOS: Dell Inc., 2.2.1

PCH: 0xA145

 

Intel® Rapid Storage Technology enterprise Information

Kit installed: 15.7.5.1025

User interface version: 15.7.5.1025

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.7.5.1025

ISDI version: 15.7.5.1025

 

Storage System Information

RAID Configuration

 

Hardware Information

 

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller

Type: SATA

Mode: RAID

Number of SATA ports: 5

Number of volumes: 0

Number of spares: 0

Number of available disks: 1

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0x2822

Product revision: 49

Direct attached disk: Z4YBLZ4Y

 

Disk on Controller 0, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: ST1000DM003-1ER162

Serial number: Z4YBLZ4Y

SCSI device ID: 0

Firmware: CC45

Physical sector size: 40...

idata
Community Manager
1,296 Views

Hello adelpit,

 

 

You have an old Intel® Rapid Storage Technology driver version installed: Version: 15.7.5.1025 ,A03.

 

Try installing a newer generic version and check if your NVMe SSD 960 Pro shows up on the Storage System View.

 

 

Intel® Rapid Storage Technology

 

Version: https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf... 15.9.0.1015 (Latest)

 

 

Wanner G.
idata
Community Manager
1,296 Views

Hello adelpit,

 

 

Were you able to install the Intel® Rapid Storage Technology driver provided before? Please let me know if you need any further help.

 

 

Wanner G.
JRior
Beginner
1,296 Views

Wanner,

I'm afraid that didn't work. I installed the latest app and driver. The SSD still doesn't show, even after scanning for hardware within the Intel app. Any suggestions? Thanks.

Intel® Rapid Storage Technology enterprise Information

Kit installed: 15.9.0.1015

User interface version: 15.9.0.1015

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.9.0.1015

ISDI version: 15.9.0.1015

idata
Community Manager
1,296 Views

Hello adelpit

 

 

Thank you for your response.

 

 

Do you know if on your system the NVMe SSD is been handled by a different SATA controller?

 

 

Regards,

 

Leonardo C.

 

n_scott_pearson
Super User Retired Employee
1,296 Views

I have two thoughts:

  1. I wonder if the Redirection feature is not being enabled in BIOS (if indeed the BIOS provides support for this capability)?
  2. I wonder if this is as a result of the Samsung NVMe driver being loaded?

...S